Issue with o1 Model: "Finished thinking" Message Without Response

Dear OpenAI Support Team,

I am experiencing an issue with the o1 model where, upon submitting a prompt, the system displays “Finished thinking” without providing any actual response. This behavior occurs consistently, regardless of the prompt’s content.

I have attempted the following troubleshooting steps without success:

  • Clearing browser cache and cookies.
  • Using different web browsers (Chrome, Edge).

Despite these efforts, the issue persists. I have also reviewed the community forums and found similar reports from other users, indicating this may be a widespread problem.

Could you please investigate this matter and provide guidance on how to resolve it? Your assistance is greatly appreciated.

Best regards,
Guillaume Juste

The same thing has been happening to me for a few days now, I created a thread a few hours ago to see if it happened to anyone else, you can see it here: Impossible to work with o1 Pro, anyone Else Experiencing This?

I contacted OpenAi support and so far the only response I received was “Retry the request again later, visit our status page to check for any active outages, try another browser, check my internet connection, use incognito mode”…

Same here - I though it happened because my thread started getting very long. I’ve also tried in the windows app same problem.

Same here. Tried everything support says and I’m still having the same issue. Tried in web browser and macos app.

There is no response from OpenAi, contacting support is useless, not only because of the delay between responses but also because of what they respond, completely ignoring the problem.

It also seems that this forum is not really taken into account at all by any representative of OpenAi, in practice at least for this topic, which already has several different threads, it serves more as a catharsis and complaint than for something that has any impact on a possible resolution.