I’m encountering a persistent issue with ChatGPT regarding file access after a period of inactivity, and I’m seeking assistance to resolve it.
Problem Description:
I upload a zip file containing my project files to ChatGPT, and during the initial session, ChatGPT can successfully access and analyze the contents of this zip file.
However, if I return the next day, ChatGPT consistently fails to access any files within the same zip file. I receive an error message stating, “I apologize, but it seems that I’m still unable to access the content…”
Interestingly, when I start a new session and re-upload the same zip file, ChatGPT can access its contents without any issues.
This issue is particularly challenging as it disrupts the continuity of my work. I prefer to use the original session since it contains all the previous discussions and context, which I do not wish to repeat in a new session every day.
Attempted Solutions:
I’ve tried re-uploading the same zip file in the original session, but this does not resolve the issue.
I would greatly appreciate any help or guidance on how to fix this problem. The problem is crucial for the continuity and effectiveness of my work with ChatGPT.
I don’t know why this doesn’t have any replies. This is absolutely an issue, and perfectly described by the OP. This has been a recurring issue for months.
I cannot reliably create a GPT session that I can come back to regularly to explore the data (or even upload new data later). Once the session times out you just have to open a new chat session all together. No idea of it is related to ANY session or just the ones linked to the “Data Analyst” personality.
Bumping as this issue has happened to me. Was happily extracting and updating contents of a zip file, a few hours later it refuses to do it on the same chat.
I am also seeing this issue on the Mac desktop application.
Really frustrating that I can’t have a long-running chat to collaborate with GPT-4o on a project without starting a new chat every day
It worked at the morning. It analyzed the zip containing php, js, html files… aaaand stoped. Because I need the plus subscription. Of course.
After I’ve subscribed … the upload stoped working. Of course.
Why no one cares about this major issue. I’m paying money for this piece of ****. It cannot unzip it cannon or rare it cannot access to Onedrive or share drive. It cannot access to Splitted A smaller Rare files.
I am having the same issue. This method makes data analysis invaluable since you can not finish all jobs in one day/session. Please do fix it with some updates!
Same issue in the teams version. I also spent hours trying to get all my analysis done in one session and it now cannot access any ofthe files so that session is now lost.
I have this issue constantly as well. I’m not even able to resolve the issue by restarting the session. I usually just attempt it 24 hours after the hang up occurs. I really hope this is being actively resolved as I encounter this frequently.
Files uploaded are deleted within a duration that varies based on your plan. After that point, files are deleted and will need to be re-uploaded to re-engage.
However, no specific time (in minutes) is given for when files are deleted.
From my experience, files are generally deleted between 15-30 minutes. But how the system determines the exact deletion time isn’t clearly explained.
For more information, you can check out these articles on the help page:
In every case, for me, I had only pushed files up a few minutes ago. I just tested it by sending a file and 10 seconds after, got the same error. So it’s not the file’s existence in this particular case.
Yes, I’ve tried multiple formats I already used txt, csv, xlxs, doc, etc. I even did them with a few characters in them so they’d be rather light. Also, I’m on the plus plan and using model 4o.
I totally agree. I use GPT 4.0 and for the last two weeks, it has not been able to keep the files I have just shared with it in its memory. For example, when I ask for anything as a follow-up. Like you have the file already, I shared it with you 1 previous message ago, not like I mentioned it 3 months ago in another chat. Please fix this. We are paying for these services to be done by the AI to save time. If I am to share everything all over at every freaking message there’s no point in using AI as an assistant or as anything for that matter.
The most common message I get is “The environment has been reset, and I no longer have access to the previously uploaded files.”. Please help
I’m experiencing an issue with accessing files that I have uploaded to ChatGPT after a period of inactivity, and I would appreciate any assistance in resolving this.
Problem Description:
I upload a zip file containing my project files to ChatGPT, and during the initial session, everything works perfectly. ChatGPT can successfully access and analyze the contents of this zip file.
However, if I return the next day or after some period of inactivity, ChatGPT is unable to access any files within the same zip file. I get an error message that states, “I apologize, but it seems that I’m still unable to access the content…”
Interestingly, when I start a new session and re-upload the same zip file, ChatGPT can access its contents without any issues. This workaround is not ideal, as it disrupts the continuity of my work. I would prefer to continue from the original session, which already contains the prior discussions and context, instead of repeating everything.
Attempted Solutions:
I’ve tried re-uploading the same zip file within the original session, but this does not resolve the issue.
I’ve also restarted the session, but the problem persists.
Impact:
This issue is preventing me from maintaining a smooth and continuous workflow. It’s inconvenient to have to re-upload files every time I return, and losing the context from prior discussions is inefficient. This significantly affects the productivity of my work.
Request for Help:
I would greatly appreciate any guidance or solutions to fix this issue, particularly if there’s a way to ensure that files remain accessible in a session even after some period of inactivity.
Even files that I have just uploaded are often “invisible” to the bot. Uploading one file seems to work, but then uploading say 10 files results in the bot claiming there are no files
I have the same issue with ChatGPT Plus. The file contents show up in the chat, yet GPT says it can’t access the files. I’ve tried uploading them one at a time with no success. This happens to me many times even if I have just uploaded the files in an active chat.
to the community!
