We understand that you’re requesting a refund for your ChatGPT Plus subscription due to not having access to the Sora video generation feature, which you had expected to use as a long-standing subscriber. We appreciate you bringing this to our attention and recognize how important it is to have clear information about available features. We’re here to provide that clarity and assist with your concern.
To clarify, the message “Video generation is temporarily disabled for new accounts” applies to accounts that have not previously accessed Sora. Even if you are a long-standing ChatGPT Plus subscriber, if your account has never logged into Sora before, it is considered a “new account” in the context of Sora.
Sorry to hear that you aren’t happy with your ChatGPT subscription.
We’ve taken a look at your case and you aren’t eligible for a refund. Our policy only includes refunds within the 14-day cool-off period. As you applied after this window, we can’t issue a refund. We appreciate your understanding.
If you’d like to cancel your subscription, you can do so via ChatGPT.
Hi @hongjunye2014, apologies for the time it's taken us. We're still actively working towards a resolution and I'll reach back out in this thread as soon as I know more.
It says sora video is not available for new account. Well mine isn’t and I’m a paying customer. I need access to the video gen. Fix this ASAP I need access to this. Whay are you doing this after charging us anyway. Looks like Eleon Musk was right. Open Ai cant be trusted and evidently ripping so many people off.
I paid for the SORA Plus plan eight days ago, expecting full access to the advertised features — video creation and multiple image generations. However, I’m still unable to create videos, and now I’m limited to generating just one image at a time.
Features were removed, but the price remained the same. I feel misled by both SORA and OpenAI. This is unacceptable.
I’m simply asking for what I paid for — nothing more, nothing less. Either restore the promised features immediately or issue a full refund.
+1, paid over a week ago specifically to use sora as advertised to test it for my business. I gave it a few days, which is how I understand the word ‘temporarily’ unavailable. Now we are approaching 2 weeks, which is half of what I paid monthly for. This is not temporary. Please either enable the fuctions for which I paid or issue a refund. I’s not ok to sell a product and then say its unavailable…
I am in the same situation. I needed tot create a video fast and bought the 20$ version and surprize! I can’t generate a video. How much time will it be till I can?
I to would also like an answer on when this functionality will be available. I was definitely not presented this information prior to entering my credit card information that’s for sure. I love the tool it’s amazing don’t get me wrong but I thought I would have access to video generation for $20 a month. Which is much more than many of the other image AI generators out there.
Same with me. I bought a month plan to create videos and I can only do images, which I could do anyway for free. Can I have my money back or at least have plan extension until you fix video creation feature?
Estou na mesma situação, fiz a assinatura para acessar o sora e não funciona. Eu entendo que possa ter uma dificuldade técnica, mas deixar os cliente sem um posição nem um prazo e tam pouco avisar no momento da assinatura é desrespeitoso.