I add credits, they are gone in 30 minutes, and my usage is not updated

Codex
1

I have zero usage data since April 7

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I have added 2000 credits in the past 48 hours and they are gone in 30 minutes to an hour

I am charged, but sometimes they disappear after a refresh that says I have more than 600 left

I have contacted support, but they have put it down to my usage: I could accept that and calibrate for cost if I had any data about my usage, but I don’t.

I need some clarity on my usage and this feels chaotic and opaque. I tried to sign up with my email address associated with my ChatGPT account - but it kept saying I was not able to access the associated resource.

Support have not been helpful - I ask specific questions and just keep getting the same response. Why has my usage not been updated since April 7? How do I know how quickly I am using my credits if they just seem to evaporate from my account?

2

OpenAI couldn’t make a first impression on me if I paid them. And I did.

Came over from Anthropic Max to give Codex a fair shot. Hit the limit on real work in my first session. Paid $40 in overage to keep going.

90 minutes later, I still can’t access the $40 I paid for. No reset time in the CLI. No reset time on the web. No reset time in the IDE. Not even an email receipt I could timestamp myself.

Refund requested.

Got so big they forgot the new customer exists.

3

It looks like you’ve switched to Plus :slight_smile:

4

Pro $100 and now still no usage