I created a few codex tasks and my 5 hour limit was full, I bought $40 credits since it was urgent and after few prompts more they were gone as well.
Now my limits are used for the entire week despite me buying a 1000 credits (which I honestly assumed would last the entire month).
Reddit was full of people complaining about this as well.
I’m hoping this is just an accident but some transparency or a quick fix would definitely be in order.
Thanks.
Hi - apologies for the disruption here. I believe this was caused by an issue on our end. We just shared an update here with this message:
"We’ve fixed a number of issues with tracking Codex cloud task usage, with more efficiency improvements for cloud tasks landing soon.
To thank you for your patience, we’ve granted $200 in free credits to Plus and Pro users who used cloud tasks in the past month, valid until Nov."
Please do let us know if you're still running into any issues.
It continues to malfunction, and no restoration or compensation credits have been provided.