What do people do on here to reach an acutal human and not an automated responce? Having constant issues and cant reach customer service to speak to a human.
Hey @Anorak, I get why that’s frustrating when you’re still stuck.
You can contact support through the chat bubble at help.openai.com. Let the virtual assistant know the replies haven’t helped and ask for a human to review it.
If you already have a case ID, share it here so I can take a look or share it once you have one.
– Selena
Hi Selena,
Thank you. MyCase ID: C-Cklp9vTvCc5R
Some background I run and experiment with a home lab and I also am a Student in the AI for bussiness course at Ubalt. My account was deactivated for “Cyber Abuse” but I have not received any information on what I did. I run alot of projects, all for my own machines, and for my school work, so I have no way of knowing what project causes it. I experment with promt injection guard rails. Local AI. Fleet Ques, Increasing my security with agents that scan my computeres and network for issues and fixing them. I run practice promts to test new models. I also am not the only student my Professor has had that has had a account deactivated so he is concerned that since there are so many false flags that he cant tell us how to prevent this from happening and since it is required for our courses, he may need to change platforms.
I also am on the AI governerance commitee at my work. I am an Accoutant for a large firm. I use GPT for some of my work as well. And I help make determinations on how AI can be safely implemented at my Job and what programs we can and can not use safely. I dont think any of these projects would have caused these issues but I have made programs that my coworkers currently use so its possible and I thought should be mentioned.
Could you please provide some help? If possible let me know the exact reason for my account deactavation, for example what promt may have caused it or task. How we can prevent this from happening to anyone else. How i can recover my account. If I and my fellow students need to enroll in your cyber program and if we even qualify. I also can provide any logs or support to show i did not break any terms of service as well as any idetfication and support for what I do and that I am a student.
I understand that the current policy is once an appeal is decided, human or not, that there is normaly no further review but when I can prove my case, and prove this is a false flag, it seems unfair and unethical to not be able to provide my evidence and support my case. Espically when it impacts so much of my life.
Thank you Selena!
Hi Selena,
I look forward to your response and findings. 
Hey @Anorak, I’ve checked the case you shared. Since this involves private account details, I can’t go into those here on the forum.
If you have questions about the response you received, please reply in that same support conversation so your questions stay with the existing case.
-Selena