How get money back from an OpenAI API account

ChatGPT
1

I wanted to pay for ChatGPT Plus. But I accidentally paid for OpenAI API usage instead of paying for the ChatGPT Plus subscription.
How do I get my money back from an OpenAI API account that I don’t intend to use?

2

Hi @aleks.wellbeing :wave:
Welcome :people_hugging: to the community!

First, login your OpenAI Platform account

https://platform.openai.com/

1- Click on Help on left side bar, then you will see a chat widget on right side.
2- Click on Messages button and continue to select your topic, and explain your issue to OpenAI support.

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1 Like
3

They answered
"We apologize for any confusion that this issue may have caused you. The API, ChatGPT Plus/Enterprise, and DALL-E Labs are distinct products and the credit purchased on one cannot be shared among the distinct products.

Unfortunately, we’re unable to issue a refund for the Prepaid API credit; please see our Service Credit Terms. We encourage you to try out our API and utilize the credit you’ve purchased."

But I don’t know what can I do with this API. What happened if I click “Cancel subscription”?

4

If I click ‘Cancel Plan’ - will the money be returned to the card?

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5

The same thing happened to me. ChatGPT took me through this purchase process even though I wanted to book a month of ChatGPT Plus. No one from support answered me. I think that’s intentional.

6

When I sent a message in this way, and stated in the message that I had not used it for a long time, they credited it back within a few hours