So I resubmitted my plugin approx 2 days ago. It was rejected the first time around because we put the wrong API link. All good. They got around to that rejection in about 12 hours.
Now here’s what’s confusing 36 hours after the initial rejection and subsequent resubmission (48 hours total) we got this message yesterday “We are notifying you that the review process is still ongoing and your plugin has been escalated to our Trust and Safety team for further review.”
Has anyone else dealt with the Trust And Safety team? Does this mean something is non-compliant?
This wouldn’t be a big deal if it wasn’t for the fact it’s costing us thousands of potential users. Now it’s nearly 72 hours with no resolution in sight. We have users reaching out asking what happened and people trying to download it from the ChatGPT store with no luck.
We also have another plugin that was escalated to trust and safety as well (SubstackIQ). But that’s more experimental so not a big concern on time.
Yes, we received that message 24 hours after our 2nd resubmission. Has been 48 hours since we received that escalation message. No further response from them yet…
This is concerning. Did they get it resolved at all?
We only changed the “description for human” in the manifest file to show up under more relevant terms in the plugin store. No other changes besides that. And it was only a couple words.
My plugin was 2 weeks in review before going to the Trust and Safety team. It has been just over a week awaiting the Trust and Safety team review. I’m not sure how long the entire process will take. My app is a proxy to other OpenAPI services so I understand the reason for review.
I’m 99% sure I followed all the rules so if its escalated it is likely a case they haven’t considered. If it is rejected, I would expect OpenAI to update their plugin rules to account for this new case.
This wasn’t a plugin that was previously approved was it? Both of my plugins have been approved and were in the store for approx 3 weeks. That’s why I’m confused it would be escalated to trust and safety. At this point, we’d revert our changes if we’ll be out of the store for 2 weeks.
Same issue for us. Existing plugin (DAIZY) re-submitted after we made some updates and now we’ve been stuck in the Trust & Safety review for 4 days. Really hurting us.
Mine sat in Trust And Safety team review for about 12 days. They wanted additional changes. I went ahead and closed the submission request. This is for two reasons. First, the safety concerns make doing really cool stuff difficult. Second, the approval process is too long to support rapid development and feedback. It’s is easier to use the APIs directly to build apps. I can release fast and I can manage the safety issues myself. I’ll exit the plugin development for now, although I’ll keep an eye on the space as it could hold some promise in the future.
My App went in for Trust and safety review on Friday. I am not sure what it means. It would be great if there were some more questions that we can answer in the bot submission to help any trust and safety reviewer. OR knowing up front what trust and safety is specifically interested in with apps. We are building a plugin that connects to our recruitment CRM,
Our plugin was in trust & safety for just over 2 weeks.
After making changes based on their feedback, upon the re-submission our plugin skipped the hands-on review and went back to trust & safety within an hour.
So at least upon resubmission it seems like it takes a direct path to the group that rejected the submission…
