Getting rate limited on a single request with zero usage this month

API Bugs
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1

As the title says - I get 429’d, even though I only sent a single request and there is zero usage in this month, according to the dashboard (which matches my recollection). This is a script that I occasionally run to generate a branch name from a Jira ticket title and it does not hammer the API with many requests - only a single one. I can’t see any logical reason for being rate limited. The account is funded as well. I tried the support chat bubble but it’s completely useless - please help.

2

Hello and welcome to the forum!
Yes, the support has a ton of requests and you’d have to get through some AI bots first to get to an actual person, sadly.

However, the 429 error does occur when there is either a ratelimit - which for your case isn’t true - or when there arent any funds on the account - which you also mentioned you took care of.

How long ago did you add the credits? It can sometimes take a bit for them to become usable. Do you see them in the dashboard?

Cheers! :hugs:

3

Thanks for the answer! There isn’t even an AI bot in the support chat now, just an extremely slow responding menu with singular choices.

This is what I see on the dashboard:

The image shows a financial dashboard with zero spending for the month, credit grants details, a monthly bill limit, and paid invoices for February 2025 and January 2024. (Captioned by AI)
The image shows a financial dashboard with zero spending for the month, credit grants details, a monthly bill limit, and paid invoices for February 2025 and January 2024. (Captioned by AI)2392×1396 221 KB

I actually added $10 in an effort to try and resolve the problem ~20 minutes ago, but only later realized that I still had more in the funds due to my extremely low usage. What’s especially weird is that I do not see any activity on the activity tab going back months - checked the org activity and my two existing projects (in case I mixed them up).

4

Very weird. Does the playground work for you?

5

Yes, it does. (more characters because it won’t let post… ffs)

6

I see. So the credits already work as the playground uses your credits.
Next, could you try generating a new API Key and use the new API Key? Make sure to stay on the same organisation/user as the one where the playground worked. A simple chat completion will do as a test. :hugs:

7

The screenshot shows all API credits expired. They expire after one year from purchase.

The newest one you just added does not expire until 2026.
It can take a few hours for a shut-off account to be reactivated after a positive-going credit balance is added.

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