Forgot Password Page Issues – Incorrect Instruction Text & Email Not Triggering

There are two issues on the Forgot Password page:

  1. Incorrect Instruction Text
  • Current text mentions entering both email and phone number, but the system currently only supports email.
  • Expected: The message should only mention the email field.
  • Suggested text: “Enter your email address, and we’ll send instructions to reset your password.”
  1. Reset Email Not Being Triggered
  • Clicking the Continue button does not send a password reset email.
  • Needs investigation into email service configuration and backend endpoint trigger.

Steps to Reproduce:

  1. Go to the Forgot Password page.
  2. Observe the instruction text.
  3. Enter a registered email address.
  4. Click Continue.
  5. Check for any email received or backend errors.

Expected Result:

  • The instruction text clearly states that only email is required.
  • Clicking Continue sends a reset email to the provided email address.

Actual Result:

  • Text references phone number incorrectly.
  • Reset email is not being sent.

Attachments: