File Search tool returning error since a week - Response API

API
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Hi OpenAI Support Team,

I’m writing on behalf of an OpenAI Enterprise customer team. We (Deloitte Consulting) are using the Responses API (with file_search) and are still seeing failures — despite the Status page indicating recovery of the incident.

  • What we’re seeing (Currently)

We are continuously getting server errors for Responses API calls, especially when they involve file_search usage. Here’s a sample of the response body:

{
“error”: {
“message”: “An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error persists. Please include the request ID req_db9609e5657e74de43b1185bcdce0995 in your message.”,
“type”: “server_error”,
“param”: null,
“code”: “server_error”
}
}

  • **Request Details / Diagnostics

    • Request ID:** req_db9609e5657e74de43b1185bcdce0995
      - Org Type: Enterprise (OpenAI)
      - Endpoint: Responses API with file_search

  • Need From Support: Confirmation whether the “recovery” on the status page includes all Enterprise Responses API + file_search use cases, or whether some residual defects are still being addressed.

We received a response from the OpenAI AI Support agent stating the issue should be auto-resolved shortly. However, the same errors persists. Here is a recent request ID **req_dcb68ceb975e6aacccb31f35bda5175f
**
@vc-openai @OpenAI_Support - Can you kindly look into it?