Failed to get Chat Gpt plus

ChatGPT Bugs
1

Why the hell do keep getting free Chat Gpt while I already subscribed, I payed TWICE. It is really frustrating!!!

1 Like
2

Raphael, here is the fastest way to turn the payments you have already made into an active Plus plan:

  1. Verify you are inside the same OpenAI account that was charged.
    Sign out on every device, open an incognito/private‑window, and sign back in with the exact e‑mail (or Apple/Google login) shown on your payment receipt. A second account is the most frequent reason a paid user still sees the Free tier. OpenAI Community
  2. Check Plan Status and Invoice History.
    In ChatGPT, open Settings → Plan. In a browser you can also visit https://platform.openai.com/account/billing/subscription. If the page shows Free while your invoice list shows one or more successful payments, the subscription record is detached and needs manual correction. OpenAI Community
  3. Force a refresh of the session cache.
    Clear browser cookies and cache, close the app (or browser), and log in again. Several users have reported that the Plus flag appears after a clean re‑login. OpenAI Community
  4. Wait up to a few hours after the most recent charge.
    Payment processor confirmation can take a short time to reach OpenAI’s subscription system. During that window the interface still shows Free.
  5. If step 3 and the wait period do not resolve it, open a billing ticket.
    6.Gather:*
    • the e‑mail of the account that should be Plus
    • the last four digits of the card (or Apple/Google order number)
    • the invoice IDs visible under Settings → Plan → Manage my subscription
    Then go to help.openai.com, click the chat icon at the lower‑right, choose ChatGPT → Billing → Other, and paste the above details. Support can manually attach the active subscription to your account and issue a refund for the duplicate charge. OpenAI Help CenterOpenAI Community
  6. Optional: cancel the extra subscription yourself.
    If you realise one payment was through the iOS or Android app on a different Apple ID or Google account, cancel it there; the Plus features remain until the period ends and you will not be billed again. OpenAI Help Center

Follow the steps in order; most cases resolve at step 1 or step 3. If you reach step 5, you will need OpenAI staff intervention, but providing the exact data above lets them fix it in a single reply.