I had Trusted Access for Cyber for more than a month and everything was working fine.
Today it suddenly disappeared. I got no email, no warning and no notification. When I open /cyber I just see the default verification page again, like I was never verified before. Cyber/Daybreak models that I had access to also disappeared.
I am using the same ChatGPT account and the same email that was approved before. I also didn’t changed my subscription or account.
I don’t really understand why I need to verify again if I was already approved and had access for more than a month.
I contacted support already.
Case Number: 13426161
Support asked me to try the verification flow again, but I’m not sure if I should do this, because my previous verification was already successful and I don’t want to accidentally create another problem with verification
Support confirmed that my Daybreak Blue access was lost because of a recent technical issue that affected a limited number of users.
They told me to reapply through /cyber to restore access, so I did exactly that. But after trying again I now get:
“Your identity couldn’t be verified or your account is ineligible at this time.”
I contacted support again and explained that I was not asking them to manually approve me, because I already had approved access before their technical issue happened.
They now confirmed that they cannot reset my verification state, restore my previous verification result, or change the new eligibility result. They also said that the current verification is returning a “definitive eligibility result”.
So basically I had approved Daybreak Blue for more than a month, lost it because of a technical issue confirmed by OpenAI, was asked to verify again because of this issue, and now the new verification says I’m ineligible.
Current Case Number: 13419565
My previous support case was: 13426161
If someone from OpenAI can check this or escalate it to the Daybreak/verification team, I would really appreciate it.
I am experiencing the exact same issue as described above. My account had an approved Trusted Access for Cyber status, and everything was working perfectly until yesterday. I was actively using the Daybreak Blue model via Codex.
Starting today (August 19, 2026), my access completely dropped, and I am facing the following workflow failures:
Any attempt to use the model or look at old chats in Codex results in: “The ‘gpt-daybreak-blue-latest’ model is not supported when using Codex with a ChatGPT account.”
When I visit https://chatgpt.com/cyber, I am blocked by the screen saying: “Your identity couldn’t be verified or your account is ineligible at this time. If you think this is a mistake, please contact support.”
I have already submitted a support ticket, and the bot transferred it to a human agent. If any OpenAI team members or moderators see this, please flag this backend bug to the Cyber Defense engineering team.
I’m having the same issue. I noticed I no longer had access yesterday and have had access the past few weeks without issue. Used my ChatGPT app and login every time without issue. After over 20 messages with AI support, after turning on advanced security measures, logging out and in, re-verifying (all at the suggestion of customer support) the final response was basically, ‘we’re unable to change your status and we’re unable to tell you what you status is or why it was changed.’ Please let us know if you find a remedy and OpenAI please help us by putting some human eyes on this. Thank you in advance!
