I have created a custom GPT and uploaded 3 pdfs there to test. My instructions to GPT are that it should only answer if it can find the answer in custom knowledge docs, otherwise say that it cannot answer. When I ask it about xyz WAF, it says that it does not have xyz WAF related knowledge. When I ask it to answer again looking at page 40 in one of the PDFs, it is able to answer correctly. It seems that it is unable to search through the documents that have been uploaded as custom documents. I thought the ossue was with formatting, but even if I convert the doc into txt and then generate pdf from just text, it is unable to search through it without ne specifying where to get the information. I thought it was because it took a while before the documents from the custom knowledge where processed for search, but seems like that should happen instantaneously.
Anykne else having an issue like this or has any idea on how to resolve this?