My email was replied to by AI, and it was all that usual old talk about the environment, version, etc.
Case Number : 10152872
same issue
Help plase!!!
Same issue. Case 10038685. Haven’t heard back for days now
Same issue. Case Number: 10223570. Worked well for half a month and now requesting phone
They are actively being terrible at support about this issue. They’re stealing our money
Case Number: 10166410. I feel so frustrated. The support agent is telling me to abandon my account with years of history
For the latest week or so, I have been unable to login to Codex on mac with a paid plan, or authenticate with a device token. it has randomly asked for Whatsapp/SMS verification to a number I haven’t held in several months.
I have enabled AAS, and SMS verification is off and cannot even be enabled on my account. I contacted OpenAI support and they provided a generic you can’t remove/update/change/view a phone number (which doesn’t make much sense) and to login with another authentication method (that’s not possible).
So what is the solution here?? It seems several people are encountering the same issue and there is currently no way to utilise my paid subscription for Codex.
Case No: 09597550
Github issues: #25749,#25670,#20161,#20320,#20351,#20813,#20884,#21189,#24843
If support has already responded but the issue is still stuck, the only real fix is likely to escalate it again with clear mention that you cannot access the old number and cannot complete any authentication method, and request manual account verification reset.
@OpenAI_Support please fix, we are experiencing the same issue
Same issue. Case number: 10403445
@OpenAI_Support Hi would be awesome if you can help
Mr. Pardesi, could you please help?
Support Case Number: 10344185
I have tried working with support for over a week and they have been zero help. They have given me copy/paste boilerplate for how to login to ChatGPT despite the very specific facts, screenshots, etc that I have provided them.
I am on a paid business plan. I can log in to ChatGPT. I cannot log in to Codex because it sends me to an authentication page where it asks for my phone number. When I enter my number, it says, “This phone number is already linked to the maximum number of accounts.” I have been unable to login for weeks at this point despite attempting to do so on multiple devices, browsers, and operating systems. Everything is up to date on my end but the problem persists.
Thanks in advance for any assistance you can provide.
When faced with the same problem, official customer service only offers the same platitudes instead of addressing the real issue. This makes it impossible for us to continue using the paid service, which is extremely frustrating.
相同的问题，官方客服只会使用千篇一律的词汇来搪塞，而不是解决真正的问题，这导致我们根本无法继续使用付费服务，太糟糕了
We need to find a way to easily export data out of ChatGPT, then cancel/refund and start over I think this is the only option available at this point. At least that’s what the automated support@ system is suggesting. Do you know of an easy way of exporting ChatGPT threads?
For that question, I find the OpenAI FAQ pages to be the most up-to-date and useful source.
Here are the help articles returned when searching the OpenAI Help Center for export:
Same issue. Case number: 10849173
@OpenAI_Support Hi, Is there any update on this issue?
Is it possible to change the phone number associated with my account?
That’s a hard NO. All of the documentation says it’s permanent in nature. Attempts to get support to change it lead to a dead end. The only recommendation support provides is to cancel the account and start new OR contact your mobile carrier and see if you can get your old phone number back.
This issue is preventing me from using codex at work. I guess it’s fine since i can use claude.