Valid and normal phone number are not able to receive the verification code. An account that already bind the phone number in ChatGPT account then not able to change the SMS receive code to WhatsApp. SMS not able to receive the verification code.
Country: Malaysia
Same issue here as well I cannot login no matter if I choose sms or whatsapp.
same issue from Yesterday, OpenAI please take this urgently.
Case Number: 09504826
Now the verification code input field also not able to see because too many request.
Thanks for flagging this folks. A few people were running into a situation where login verification codes were being sent to an old email address or phone number, which understandably made it difficult to access their accounts.
The good news is that this issue has already been resolved. If anyone was affected, try signing in again and the verification flow should now work as expected.
If you're still seeing the same behavior after trying again, share a few details about what you're seeing and the community can help take a closer look.
-Mark G.
Hey Mark, @OpenAI_Support
I’m still experiencing the same issue as the Codex login flow still requires me to verify a number that I no longer have access.
I have contacted support and they told me to wait for furthur information as they have acknowledged the issue. I’d appreciate a quick resolution.
Many thanks.
same here. has it resolved ?
no, it hasn’t resolved yet
Hey folks, thanks for raising this. I can see how this is frustrating if the phone number tied to the account is no longer accessible.
A couple of basic things to try first:
If you're still being blocked by phone verification and no longer have access to that number, please reach out to support@openai.com to create a support ticket. Once you have a case ID, feel free to post it here and the team can help monitor the issue and provide additional troubleshooting if needed.
-Mark G.
Thanks everyone for reporting this and for sharing the details.
I've escalated this case to our internal team for further investigation so they can take a closer look at what's happening. At this point, there's nothing additional you need to do unless the team requests more information.
If you notice any new behavior or have additional details to add, feel free to share them here as that can help with the investigation.
-Mark G.
I have also been getting this problem since the last few days I have not been able to get into the Codex app. Because of this I have raised a ticket as well but it’s saying that I will hear back in the coming days. Could you please look into this matter? I already have a number attached to my account but it’s not sending the code to that number. It’s sending a different one when I try to log in to Codex.
Case Number: 09707762
I also cannot receive the code:
Case number: 09709615
Heard back from them and got no help at all I’m being told simply to create a new account but They are not concerned at all that The new account will be a free account While I had a plus account With which I can’t access codex now
