ChatGPT web/app completely unusable — all /backend-api/* calls return 401 "no_organization", persists after full re-auth

ChatGPT Bugs
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I’ve been unable to use ChatGPT (web, desktop app, mobile app) since creating my account. The page shell loads, but the sidebar menu never populates and the message input does nothing when I type/send — on every client, every browser (including incognito), and even on a different network.

What I’ve confirmed:

  • Not a browser/network/extension issue — a different account on the same browser/network/device works completely fine.

  • I captured a HAR trace via Chrome DevTools. Every single request to chatgpt.com/backend-api/* (/me, /models, /settings/user, /conversation/init, etc.) returns 401 Unauthorized.

  • The /backend-api/me response body is:

    {
  "error": {
    "message": "You must be a member of an organization to use the API. Please contact us through our help center at help.openai.com.",
    "type": "invalid_request_error",
    "code": "no_organization",
    "param": null
  },
  "status": 401
}

  • I fully removed the Google OAuth app connection to OpenAI/ChatGPT from my Google account, then re-authenticated from scratch via chatgpt.com/auth/login. Brand new session, new cf-ray, new sid — the exact same no_organization error appears on the very first request. This rules out any local cache/cookie/token issue.

  • On platform.openai.com, the same account logs in fine, and I confirmed in Settings → Organization → People that I am listed as the Owner of my “Personal” organization (org-...), and the org ID matches the one referenced in the 401 error.

So: the API platform side shows this account correctly belongs to an organization, but the ChatGPT web session consistently claims the opposite (“no_organization”) and refuses every request. This looks like a server-side desync between the ChatGPT consumer session and the API organization record for this account.

Also worth noting: the Help Center chat widget (help.openai.com) exhibits the identical symptom when I’m signed into this account — the input field and file/image upload stop responding — but works normally when signed out. Since Support requires verification via a signed-in chat session, I’m stuck: I can’t get verified without signing in, and signing in breaks the exact tool needed to talk to Support. I’ve explained this to the AI support agent multiple times but it keeps looping back to “please sign in and start a new chat,” which isn’t possible under these conditions.

Has anyone seen this no_organization error on the ChatGPT web session before, or does an OpenAI team member here have a way to escalate account-linking issues like this? Happy to provide the account email/HAR trace (sanitized) via DM to a staff member if that helps investigate.