Hi everyone,
I’m currently facing a critical account-level issue on the official ChatGPT web interface (chatgpt.com). My account can log in perfectly, but the UI is stuck in an infinite loading state, the chat history sidebar is missing, and I cannot send or receive any messages.
I am a developer and have thoroughly debugged this on my end. This is definitely not a local client, cache, or browser extension issue. Here is the technical breakdown of what is happening:
1. The Symptoms
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Logging into the UI works fine.
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The model dropdown populates correctly.
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Typing a message and hitting send results in the assistant infinitely loading.
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Chat history does not load at all.
2. Network & Console Evidence Looking at the browser’s network requests, there is a clear microservice auth desync happening:
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GET /backend-api/models➔200 OK(Session token is valid for this service). -
POST /backend-api/conversation/init➔401 Unauthorized(Consistently failing).
Every time I attempt to send a message or the UI tries to initialize the chat state, the backend explicitly rejects the authorization for the conversation endpoint.
3. Troubleshooting Already Completed To rule out local state corruption, I have completely isolated the variables:
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Tested across multiple completely different devices (PC, mobile).
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Tested across multiple clean browsers (Chrome, Edge, Firefox).
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Used Incognito/Private windows.
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Completely cleared all cache, cookies, and local storage.
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Disabled all extensions.
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Tested on completely different IP networks.
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Crucial test: Logged into a different ChatGPT account on the exact same device/browser/network, and it works flawlessly.
Conclusion & Request The failure is strictly isolated to this specific account’s backend entitlement state. It appears my JWT is missing the required conversation scopes, or there is a silent backend flag/desync specifically tied to my user UUID.
I have an open support ticket (Case Number: 06556979), but Tier 1 support is currently stuck sending me automated macros asking me to “clear my cache,” which completely ignores the 401 Unauthorized server response.
Could an OpenAI engineer or a forum moderator please help escalate this so someone can check my account’s backend state?
Thank you!
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