Hello!
I am a ChatGPT Plus subscriber, but since January 27, my old chats have been stuck – they do not update, do not respond, while new chats work fine. I have tried all standard troubleshooting steps:
Cleared cache and cookies.
Tried different browsers (Chrome, Firefox, Edge) and incognito mode.
Logged in from different devices (PC, phone, tablet).
Checked OpenAI server status – no reported issues.
Created a new chat – it works, but old chats remain frozen.
I contacted OpenAI support, but they keep ignoring the issue and sending generic replies. Instead of solving the problem, they just offered me a refund, as if that would fix anything!
This is unacceptable for a paid service, especially when ChatGPT is used for work and content creation.
Has anyone else faced this issue?
How can we get OpenAI to provide a real fix instead of dismissing users?
**Are there any OpenAI staff members who can comment on this situation?
I need urgent assistance because ChatGPT Plus is not functioning properly, yet support refuses to take action!
If any OpenAI moderators are reading this, please escalate my request to the technical team.
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