Hello OpenAI Community and @OpenAI_Support,
I am sharing this as feedback about the ChatGPT billing support and escalation process.
I purchased ChatGPT Plus through Google Play on June 26, 2026. OpenAI Support later confirmed several times that the refund had been processed and marked as “Completed.”
Nearly one month later, I still have not received the refund. I have contacted both Google Play and my bank multiple times using the information supplied by OpenAI. Both have repeatedly confirmed that there is no refund record, pending refund, or unposted refund associated with this transaction.
I informed OpenAI Support of these findings, but I continued to receive essentially the same response: the refund status is “Completed,” and I should contact Google Play and my bank again.
My concern is that the refund may have only been marked as “Completed” internally, while the actual transfer or settlement of the funds failed without being detected. OpenAI Support has not addressed or investigated this possibility and has only repeated the same internal status.
I am not asking the community to access or investigate my private account. I would like to know whether there is a genuine escalation route for cases where the internal refund status says “Completed,” but no external refund record or actual fund movement can be confirmed.
Has anyone experienced this with a ChatGPT Plus subscription purchased through Google Play? How was it eventually resolved?
@OpenAI_Support, please consider reviewing the support process for cases like this. Repeating an internal status without investigating whether the funds were actually transferred does not resolve the issue.
@OpenAI_Support I hope the OpenAI team will review this billing support process, because repeatedly confirming an internal “Completed” status does not address the missing refund.
Hi @Saul4
I'm sorry to hear you've been going through this, and I understand how frustrating it must be when the refund is marked as completed but you still haven't received the funds.
If you have an existing support ticket or case number, could you please share it here? I'll be happy to take a look at the details and see if there's anything further I can investigate or clarify from our side.
Looking forward to hearing from you.
~ Smith
Hi @OpenAI_Support Smith,
My initial refund case, Case Number 10661110, stated that the refund would arrive within 7–10 business days, but I never received it.
I then opened Case Numbers 11019741 and 11777174, but support only told me that the refund had been completed without explaining where the funds went. Both my bank and Google Play were unable to find any refund record.
In the latest case, Case Number 12273006, I was told that the refund was related to a free trial. This also contradicts the earlier statement that SGD 28.98 had been refunded to me, because I actually paid SGD 28.98 for the subscription whose refund I never received.
I suspect the refund may have been marked as completed internally, while the funds were never actually returned to me.
If you need payment records, full case details, or any other supporting evidence, I can provide everything. Thank you for paying attention to my situation.