Subject: ChatGPT Mobile App Crashes When Uploading Images
Description:
Hello OpenAI Support,
I’m experiencing a recurring issue with the ChatGPT mobile app. As soon as I tap the “Upload Image” button, the app immediately crashes and exits. This happens before I even get the chance to select a file.
I have tried the following troubleshooting steps, but none have resolved the problem:
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Logged out and logged back in
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Cleared app cache and data
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Uninstalled and reinstalled the app
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Ensured I’m using the latest version of the app
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Restarted my device
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Tried switching between Wi-Fi and mobile data
Device Details:
Device Model: Galaxy Note 20
Steps to Reproduce:
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Open the ChatGPT mobile app
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Tap on the “Upload Image” option
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The app immediately crashes