ChatGPT Mobile App Crashes When Uploading Images

ChatGPT Bugs
1

Subject: ChatGPT Mobile App Crashes When Uploading Images

Description:
Hello OpenAI Support,

I’m experiencing a recurring issue with the ChatGPT mobile app. As soon as I tap the “Upload Image” button, the app immediately crashes and exits. This happens before I even get the chance to select a file.

I have tried the following troubleshooting steps, but none have resolved the problem:

  1. Logged out and logged back in

  2. Cleared app cache and data

  3. Uninstalled and reinstalled the app

  4. Ensured I’m using the latest version of the app

  5. Restarted my device

  6. Tried switching between Wi-Fi and mobile data

Device Details:

Device Model: Galaxy Note 20

Steps to Reproduce:

  1. Open the ChatGPT mobile app

  2. Tap on the “Upload Image” option

  3. The app immediately crashes

2

I have the same phone and am encountering the same issue. Did you find a redolution?