I regularly export my chats and occasionally have had problems in the past (usually involving not receiving the emails).
However, I’m finding now I get the emails, but it’s not export the latest chats (roughly since a week ago).
If I delete older chats, those chats are removed from the export file, so it’s not as though it’s sending me an old export.
Is anyone else having this issue?
I export my chats every week. Last Sunday everything still worked perfectly. Since a few days I get the email, but when I click on chat.html, I only get a blank page in my Safari browser on my Mac (latest version)
My export is not working. Not even receiving emails
Yeah I’m not even getting the ones that have the old chats now… hopefully they fix it soon.
Hello Scott,
I’m currently using a google chrome extension for single conversation exports. This extension seems to be good. Search “ChatGPT Exporter - Extract chat convos easily”
Yeh I’ve done a similar thing in the interim…
Exactly same here.
I am using 4o on daily basis and relying on it a lot. Exporting is quite important to me.
I have the issue mentioned below - not getting any emails for any chats. It’s been like this for a week. Finally tried logging out of all devices, cleared all browsing data and still nothing. How do we report this to escalate it?
same, I rely on regular exports and am not getting emails despite the website saying the export was successful.
I contacted OpenAI support, and they’re looking into the issue. In the meantime, here are the troubleshooting steps I tried:
It could also be an issue on their end, so you might want to contact support as well.
It should be noted, my exports haven’t been working since 8/29/2024.
One time I found having a lot of conversations was the issue, so deleting old ones helped. However, have also tried that this time around.
I was originally getting emails (but not all chats), so more indicative of a problem on their end. And if multiple people are having the same issue, I suspect an issue their side.
Yeah, I was ready to come in and re-open this one, but it seems closed bug-threads can’t be reopened. So, happy to see there’s a new one (though the original point was slightly different.)
For me, it was two days ago I tried to export.
Then again yesterday.
No email. Again.
Nothing in spam, either.
sigh
Yeah, I was originally going to comment on that post but encountered the same problem!
When I started this thread, it was a different bug, but a couple of days later turned into the same one as that other post…
I guess we just have to wait until they fix whatever bug it is, if anyone gets a successful email export, then shout out!
for anyone interested, I just managed to export my data successfully so the export seems to be up-n-running again
Yeah, mines gone back to exporting data up to a certain point, not the latest 
I don’t know if you’ve solved it in the meantime but I checked the exported data this morning in the last email I received and it seems like nothing is missing; I must say that in these two days of downtime I’ve made several requests, in fact since yesterday evening I’ve received several emails with links to download the zip, which I imagine is related to the time I made the export request and therefore everything I did after is missing… I don’t know if this is also your case…
I have the same result as scottjlawson. Export is working - I got a notification last night from one of my previous requests. I also did a new request this morning and the export came immediately.
Unfortunately it doesn’t include any recent conversations - in my case, none from the previous 8 days.
Originally, I thought maybe it was a conversation at around that cut off point that caused the issue, so I have deleted conversations before and after it (have used a Chrome extension to export later ones, but it’s not as seamless).
So, I’m not sure of the exact date, I believe it was a few days before o1-preview/mini was released, so I don’t know if it’s connected to that.
When I delete older chats, my export shrinks and they’re not in there, so it’s not the same file its sending. And never any newer conversations.
hey, I could observe the same!
I deleted a bunch of chats, the file size shrank, but it was still spotty, and none of my recent ones were included
I also noticed that the longish chats I mentioned were exported, so maybe it’s been prioritising on those idk
yes for me too, I’m sure there’s a lot going on rn, but that made me think?
I’m located in the EU, and maybe the whole data privacy stuff still needs to be worked out, and exports are part of that?
anyway, the user script I tried to link is doing a great job, just sifting through the source was kind of a hike, but I think that’s mostly bc of the involved UI stuff they do, I’ll add a screenshot
Interesting - I’ve never noticed prioritising of chats before… it’s always been all or nothing.
I’m not in the EU, but have also disabled sharing training data (partly for the same reason as you, I’ve tested a lot of bollocks that would probably make the model worse!).
I’ve not used much of o-preview, but I did do one prompt to check what people were saying about the inner workings (it was something as simple as “Show me your inner workings” or something) which did set off a content warning! But I didn’t get a follow up email, and I’ve had plenty of content warnings (although not for the kind of stuff that WILL get you banned).
I think it must just be a random but at present. I did have an issue a while back where it seemed I was the only one affected and I eventually resolved it because I had 1000s of conversations, removing enough made it work again.