ChatGPT chat history disappears

ChatGPT Bugs
1

After I sorted out some historical records by moving them to Project:

1 At the beginning of the move, when using ChatGPT, all history records disappeared
2 After a while, only some historical Chat appears in macOS ChatGPT but not all, the web side, etc. are still empty. And after a new Chat is performed, the new Chat will suddenly disappear, and then it may appear again or nothing will appear after a while, resulting in ChatGPT being unusable

I’ve tried to solve it by re-login, clearing cache and changing the device, but none of them worked.

Has anyone had a similar experience? What is the reason for this? How should I solve it?

1 Like
2

Same issue. It started as just the side chats, now it’s all of them. I can see them when i search their names, but if I try to put them in projects they start to disappear.

3

Yes, that’s it. At the beginning, I couldn’t find it even through searching; it seemed that I could see it through searching later, but the sidebar still didn’t.

The most serious thing now is: even if I re-open a new Chat, it will suddenly disappear while I browse, and then it will not be found in the sidebar, which will prevent me from using Chat GPT.

4

Have your problem been solved? I found that whether the display may be related to the number of GP Ts displayed in the sidebar.

I don’t think this is a personal problem, strange why is there no other user feedback? This question is really annoying.

5

Yeah. Totally agree with that. Why openAI didn’t spend some real time looking into its user experience?

1 Like
6

I believe it’s resolved itself (Only on desktop. The app still seems broken). I recieved no help from ChatGPT at any point in this process.

7

I’m experiencing the same thing. Only the last 20 conversations appear in the macOS app, but all are availble in the web app. I am currently on 1.2025.218 (1755045646)

8

I am having the same issue now, and the chat history has disappeared in the desktop app, web app, and mobile app. It started after I created 10 projects and tried to organize some chats. I found this page through Perplexity after describing the issue. OpenAI’s own help page and virtual assistant do not help provide any useful information or even acknowledge the bug.

9

Is it this bug, by any chance? Resizing the window on macOS causes old chats to randomly appear/disappear (with video showing the bug)

1 Like
10

MY chat has disappeared too. I was in the chat when it suddenly disappeared - basically the chat window remained but all the text vanished. SO frustrating as I had a lot of content there

1 Like
11

Yes, the experience is really bad. When user data disappears, it is difficult to find the support and help needed, making users feel that they don’t care about the user at all.

12

Yes, I tried to find various avenues, but I didn’t find any official channels and support. I guess it is a bug caused by excessive display of Projects and GP Ts.