I’m using Codex through a ChatGPT Business workspace, but my account did not receive the recent hard usage-limit reset associated with Codex reaching 8 million users.
I have seen reports that other paid-plan users received the reset, but my Codex usage percentage, weekly reset date, and available banked resets have not changed.
Could someone clarify the following?
Was the 8-million-user reset intended to include ChatGPT Business accounts?
Are Business workspace members subject to different eligibility requirements?
Is the reset still being rolled out gradually, or should it already be visible?
Could workspace-level credit or usage controls prevent the reset from appearing?
I have already checked the Codex usage page and restarted/re-signed in to the Codex client, but the reset is still not showing.
Plan: ChatGPT Business
Region: Taiwan
Codex client(s): Codex CLI / IDE extension / Codex app
Reset received: No
Is anyone else using a Business account experiencing the same issue?
Update: Codex has now reached 9 million users, and another hard reset was announced, but my ChatGPT Business account still did not receive this reset either.
I also did not receive the previous reset at the 8-million-user milestone, so this no longer appears to be a one-time rollout delay.
Could someone from OpenAI please confirm whether ChatGPT Business accounts are eligible for these milestone hard resets? If Business accounts are eligible, is there a known issue affecting some workspaces?
I have checked both the Codex usage page and /usage, and no reset has been applied.
Plan: ChatGPT Business
Region: Taiwan
8M reset received: No
9M reset received: No
On top of that, banked resets are not working either. My usage remains at 0%, and I still have to wait the full week. Neither hard reset cleared the usage, and I also lost a banked reset in the process.
This is extremely frustrating because I’m now unable to use Codex at all. Had I known the resets would not work, I would not have run the experiment.
I am facing exactly the same problem, last to resets are skipped for all of our team members as well. Is it intentionally or a bug. Else I will move them to individual accounts.
Could someone from OpenAI provide at least a preliminary clarification on what is happening? For example, are ChatGPT Business subscribers intentionally excluded from these two usage reset events, or is this an unintended issue that will be corrected with a retroactive reset?
My Business account still shows July 20 as the next reset date, with no change after either of the milestone reset announcements.
dude, that is not the same, and not even the issue that is being discussed here. Those are banked resets and not the announced resets we should have gotten
EricGT is not an OpenAI employee and has no special access to, or connections with, OpenAI staff. As a result, EricGT can only offer general advice based on publicly available information.
Now even the 9M celebration is not granting any reset for the business accounts as well. at least they should give us proper announcement, and i’ll just move to personal subscription.
Despite paying more there’s no benefit to the account itself
Hey everyone, We need your personal details in order to track why you din’t receive the resets. We cannot attain personal information on public forum so am request you to open a support request at support@openai.com (similar to what @EricGT suggested) and please provide your personal account details in that support request. Once you have submitted it with us, share the case ID here so we can track it and investigate. Thank you all for raising this issue here.
