Banked Codex Usage Reset Never Received

Codex Codex CLI
1

Hi everyone,

I’m looking for some advice regarding the banked codex limtes reset that was mentioned by Tibo from OpenAI on X/Twitter.

From what I understood, paid subscribers were supposed to receive a one-time usage reset. I have seen Tibo mention this several times, and several friends of mine who are also using ChatGPT Business have already received the reset.

However, I am also a ChatGPT Business user, but I have never received reset even once. I have contacted OpenAI Support by email, but so far the issue has not been resolved.

Has anyone else using ChatGPT Business experienced the same situation? Is there any specific eligibility requirement, rollout condition, or account setting that could explain why some Business users received the reset while others did not?

I would really appreciate any guidance from the community or from OpenAI staff if possible. I just want to understand whether my account was missed or whether there is another reason.

Thank you.

2

Thanks for raising this, @anise. I can see why this is confusing, especially if you've seen other ChatGPT Business users receive the reset already.

The one-time banked Codex usage reset is rolling out to eligible accounts, and it can take up to 48 hours to reach an eligible account. If it's been less than 48 hours since the rollout reached your plan, it may still be in progress.

Can you confirm if this is still an issue after that 48-hour window? If so, sharing that detail will help determine whether there's something else going on.

-Mark G.

3

Thanks for your reply.
Yes, the issue persists.
In fact, I’ve tracked that you have issued a “one-time banked Codex usage reset” a total of four times.
But I haven’t received a single one.

4

Thanks for the update @anise.

At this point, the best next step is to open a support ticket by emailing support@openai.com. Once you receive a case ID, please post it here in the thread so we can take a closer look and check what's happening on the backend.

Hopefully we can get to the bottom of it once we have that reference.

-Mark G.

5

Thank you
Case Number: 10946831

6

Thanks for providing the case ID, @anise.

We'll continue the conversation and respond to your support ticket via email so everything stays in one place. To keep the process streamlined, we'll be closing this case.

Please keep an eye on your inbox, and we'll be in touch there shortly.

-Mark G.