I’m experiencing a serious context issue in the ChatGPT Android app. As conversations get longer, it stops recognizing information that was already provided, causing continuity problems and requiring me to repeat or resend content.
I’ve used ChatGPT for almost three years and never had this issue before. I reinstalled the app several times, updated my phone, cleared the app’s cache and storage, and tested another account, but nothing helped.
Please investigate this issue and provide a permanent fix, as it is seriously affecting my ability to use ChatGPT normally.
I also use ChatGPT to study for my college exams.
I am from Brazil. 
Hi @stefanycrisgarcia, welcome to the community, and thanks for bringing this to our attention.
I'm sorry for the inconvenience you've experienced with ChatGPT losing context during longer conversations.
I understand that you've already tried reinstalling the app, clearing the cache, updating your phone, and testing another account without success.
ChatGPT may not always retain every detail during longer conversations. You can find more information in these Help Center articles:
Could you please confirm whether you're still experiencing this issue? If so, whether the same behavior occurs on ChatGPT web at https://chatgpt.com?
This will help us determine whether the behavior is related to conversation context or specific to the Android app.
Please avoid sharing any personal information or sensitive conversation content on the public Community Forum.
~SenSei
Hello. Yes, I am still experiencing this issue, and it has been going on for almost five weeks.
Regarding the website, sometimes the login page does not load, or it does not accept my email password. However, I do not use the website; I only use the app.
Hello??? Is anyone going to respond???
Hi @stefanycrisgarcia,
I'm sorry for the delayed response, and I appreciate your patience.
I understand that you're still experiencing issues with ChatGPT losing context during longer conversations on your Android device, despite trying several troubleshooting steps. I also see that you've mentioned difficulties signing in to ChatGPT through the website.
Regarding conversation memory:
ChatGPT may not always retain every detail during longer conversations. To help maintain continuity, you can try the following:
- Use ChatGPT Projects: Keep related conversations and study materials organized in one Project.
- Upload reference files: Save important notes, summaries, or study materials as files within your Project so ChatGPT can refer to them.
- Use Project instructions: Add important context and preferences to help ChatGPT maintain consistency.
- Save conversation summaries: Ask ChatGPT to summarize important information and save the summary as a reference file for future conversations.
You can learn more here: Projects in ChatGPT.
Regarding the website login issue:
If you're still unable to sign in using your email, please reach out to support@openai.com with a screenshot of the error message and a HAR file so the team can investigate further.
Please share the HAR file privately with Support rather than posting it publicly, as it may contain sensitive information.
Once you've contacted Support and received a case number, please share only the case number here in this thread for reference.
You can follow this guide to capture a HAR file:
How to capture a HAR file for troubleshooting
I appreciate you taking the time to follow up and share these details.
~Sensei
I have already tried all of these steps, and NOTHING has worked.
The problem cannot simply be blamed on long chats, because this NEVER happened during the two years I have been using ChatGPT.
I DEMAND a solution, either through a server-side fix or an update released through the Google Play Store, so this bug can finally be resolved. This is the bare minimum I expect from your team.
Hi @stefanycrisgarcia, I understand you’ve already tried the suggested steps and the issue is still happening.
At this point, please reach out to OpenAI Support through the chat widget at help.openai.com so the team can review the issue further. Please include what you’re experiencing and the troubleshooting you’ve already tried.
If you receive a case number, feel free to share just the case number here for reference. Please don’t share any personal or sensitive account information publicly.
~SenSei