Every time I start a new conversation with GPT4, the first message goes through without issue, but the second message always results in the error message “Conversation key not found. Try starting a new conversation.”
After testing this phenomenon under various conditions, I have concluded the following:
It can happen on any browser (so not browser-related)
It happens even in Incognito mode (so not extension-related)
It appears to be specific to PC browsers; everything works normally on mobile, even with Chat History off
It does NOT happen when Chat History is turned on
I find it very strange that turning Chat History off results in conversations suddenly not working. I have reported this issue to OpenAI, but have yet to receive a reply. As it stands, I am basically being forced to share my chat data with OpenAI in order to use the bot, which, as a paying customer, is completely unacceptable.
As for the F12 error log, I did notice the following error:
“Error with Permissions-Policy header: Unrecognized feature: ‘document-domain’.”
I don’t know why switching Chat History to OFF would result in errors that do not occur with Chat History ON, however, since all other conditions are exactly the same in both cases.
Any additional insight your team could provide would be much appreciated. If this is an account-related issue that I am unaware of, I hope that this can get escalated and investigated as soon as possible.
Looks like I’m not the only one experiencing this issue after all. I got a response to my inquiry from OpenAI Support; at the very least, it looks like they’re aware of the problem and working on it:
Thank you for reaching out to OpenAI support.
We are sorry to hear about the issue you’re experiencing with the ChatGPT service and appreciate the extensive testing you have conducted to narrow down the problem. We would like to check if you are still experiencing the same issue. If so, please ensure that your operating system and browser are up to date, try to refresh your browser and clear your browser’s cache and cookies to troubleshoot the issue and system restart.
If the problem persists, please provide us with the following information:
- The error message and code you received
- Another screenshot as a reference
- Any other relevant details that may help us diagnose the issue
Providing this information will help us troubleshoot the problem and gather feedback to improve our service. We understand the importance of being able to use our services without compromising your privacy settings, and we want to assure you that we are treating this matter with high priority.