I’m requesting help getting existing Support Case 14813422 to the appropriate team. Our app submission preparation is blocked while we seek concrete, supported steps for reconsideration of a Codex Auto-review denial or an owner-performed workflow that preserves existing safeguards.
I supplied environment details on September 13 and submitted a continuation inquiry referencing the case on September 16 after the original conversation stopped accepting replies.
As of September 20 at 11:14 JST, the continuation inquiry also displays “Create a new case to receive support.” I cannot confirm a human handoff, a response timeframe, or a new case number.
Could an OpenAI Support team member help route Case 14813422 and confirm where I can continue the conversation? Technical details are already in the private case and can remain there.
Thank you.