@OpenAI_Support Could someone please check Support Case #14850020?
Two human support specialists have already responded on this issue. The most recent specialist, Mark, explicitly said he was taking over the case, reviewed the history, and asked me to complete specific troubleshooting so he could determine the next step.
I completed everything he requested and replied with the results. I have also followed up since then.
Since Mark took over the case, I have received no further response for several days.
New Help Center chats are also being automatically closed as duplicates and redirected back to this same stalled case, so I currently have no functioning way to reach another support specialist.
I am not asking for any private account details to be discussed publicly.
I only need someone from OpenAI Support to check that Case #14850020 is still active and move it forward internally, or have another available human specialist take over if necessary so that we can have the case solved and so i can be able to move on with what i was doing.
Please keep any account-specific discussion inside the existing private support case.
Thank you.