I am experiencing exactly the escalation loop being discussed here.
I have had an existing OpenAI Support case unresolved for approximately one week: Case #14347347.
I contacted the Community specifically to ask what escalation path exists when the normal Support channel itself is not providing a substantive resolution.
Instead, I was repeatedly redirected back to the same Support channel I was already using.
I even created a separate Community post making it explicit that I was not asking the Community to resolve my private account or billing issue. I was asking whether an OpenAI staff member could flag my already-existing unresolved case for internal escalation.
Again, I was redirected back to Support.
This creates a circular process:
Support case remains unresolved ā ask about escalation ā redirected to Support ā explain that Support is the problem ā redirected to Support again.
I understand that private account matters cannot be resolved publicly. I am not asking for that.
I am asking for an OpenAI Support representative to please check my existing case:
Case #14347347
and, if possible, flag/escalate it internally to the appropriate billing/account-entitlement team for human review.
I have seen examples on this Community where OpenAI Support representatives have requested case numbers, checked existing cases, and helped escalate them internally. I am asking for the same assistance.
Please do not simply redirect me back to Support again. Case #14347347 is already with Support and has been unresolved for approximately one week. The lack of resolution from that existing Support case is precisely why I am asking for escalation here.
Thank you.
@OpenAI_Support @MarkG ā URGENT FOLLOW-UP
I am asking for your direct help with Support Case #14347347.
I paid for ChatGPT Pro on September 1, 2026, and OpenAI confirmed in writing that my Pro subscription would remain active until October 1, 2026. However, my paid Pro entitlement was removed prematurely around September 4 and my account was changed to Plus.
The case has now remained unresolved for approximately one week despite repeated contact with Support.
You previously explained in this thread that individual support cases can be sent to the appropriate team. I am therefore asking you specifically to locate Case #14347347 and internally escalate/flag it for urgent human review by the appropriate account-entitlement/billing team.
I am not asking you to resolve private billing information publicly. I only need help getting this existing case in front of someone who can actually correct the entitlement.
This is now seriously disrupting active commercial software-development work dependent on Pro/Codex access.
Please do not redirect me to ordinary Support again ā Case #14347347 is already there. I urgently need someone to review and escalate the existing case.
Thank you.