Can't Open ChatGPT App on MacBook Air M2 Anymore (Crash on Launch)

Hi everyone,

Until two days ago, the ChatGPT app was working perfectly on my MacBook Air M2. But now, every time I try to open it, the app crashes immediately on launch.
I get this error message:

“ChatGPT quit unexpectedly.”
Click Report to see more details and send a report to Apple.

I’ve already tried:

  • Restarting my Mac
  • Deleting and reinstalling the app
  • Restarting again after reinstall
  • Checking for system updates

But nothing works — the app still won’t open.
Has anyone experienced this recently or have any idea what could be causing it?

Thanks in advance!

1 Like

I have the same problem and nothing helps -------------------------------------
Translated Report (Full Report Below)

Process: ChatGPT [77853]
Path: /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
Identifier: com.openai.chat
Version: 1.2025.126 (1747065428)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-05-18 12:42:32.0454 +0100
OS Version: macOS 14.1.1 (23B81)
Report Version: 12
Anonymous UUID: C6915341-4367-8AEB-E72C-681A1EA8303A

Sleep/Wake UUID: 5AF15469-7DE9-4F81-8A31-6EB7D1D69666

Time Awake Since Boot: 1000000 seconds
Time Since Wake: 14921 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing
Symbol not found: _$sSo16CATapDescriptionC9CoreAudioE22monoMixdownOfProcessesABSays6UInt32VG_tcfC
Referenced from: /Applications/ChatGPT.app/Contents/Frameworks/ChatGPT.framework/Versions/A/ChatGPT
Expected in: <033957A7-F752-3670-B9B7-C21DBAE03C20> /usr/lib/swift/libswiftCoreAudio.dylib
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x188e3655c __abort_with_payload + 8
1 dyld 0x188e42b10 abort_with_payload_wrapper_internal + 104
2 dyld 0x188e42b44 abort_with_payload + 16
3 dyld 0x188dc9584 dyld4::halt(char const*, dyld4::StructuredError const*) + 304
4 dyld 0x188dc6254 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3884
5 dyld 0x188dc4edc start + 1844

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000004 x2: 0x000000016cfff560 x3: 0x00000000000000de
x4: 0x000000016cfff160 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000dc0
x8: 0x0000000000000020 x9: 0x000000016cfff0d8 x10: 0x000000000000000a x11: 0x0000000000000000
x12: 0x0000000000000037 x13: 0x0000000000000000 x14: 0x000000024c06d82d x15: 0x0000000000008000
x16: 0x0000000000000209 x17: 0x0000000188dc237c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016cfff160 x21: 0x00000000000000de x22: 0x000000016cfff560 x23: 0x0000000000000004
x24: 0x0000000000000006 x25: 0x000000010322d6b8 x26: 0x00000000000019e8 x27: 0x000000010322d6b8
x28: 0x000000001f070004 fp: 0x000000016cfff130 lr: 0x0000000188e42b10
sp: 0x000000016cfff0f0 pc: 0x0000000188e3655c cpsr: 0x80001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x106094000 - 0x10886ffff chatgpt.ChatGPT (1.0) /Applications/ChatGPT.app/Contents/Frameworks/ChatGPT.framework/Versions/A/ChatGPT
0x1032ec000 - 0x10330ffff assets.Assets (1.0) /Applications/ChatGPT.app/Contents/Frameworks/Assets.framework/Versions/A/Assets
0x103280000 - 0x103283fff assets.PlatformAgnosticAssetTypes (1.0) /Applications/ChatGPT.app/Contents/Frameworks/PlatformAgnosticAssetTypes.framework/Versions/A/PlatformAgnosticAssetTypes
0x103404000 - 0x103447fff org.sparkle-project.Sparkle (2.7.0) /Applications/ChatGPT.app/Contents/Frameworks/Sparkle.framework/Versions/B/Sparkle
0x104de0000 - 0x1057c3fff io.livekit.LiveKitWebRTC (1.0) <4c4c44ec-5555-3144-a10e-2bb45e65724e> /Applications/ChatGPT.app/Contents/Frameworks/LiveKitWebRTC.framework/Versions/A/LiveKitWebRTC
0x103330000 - 0x1033affff io.livekit.KrispNoiseFilter (1.0) <29d9f7a9-ff38-3308-8114-1cd4360f7679> /Applications/ChatGPT.app/Contents/Frameworks/KrispNoiseFilter.framework/Versions/A/KrispNoiseFilter
0x1036e0000 - 0x1037b7fff libwebrtc-audio-processing-2.1.dylib () /Applications/ChatGPT.app/Contents/Frameworks/libwebrtc-audio-processing-2.1.dylib
0x102dfc000 - 0x102e0ffff com.openai.chat (1.2025.126) <3dab54b0-1a89-38e7-a631-656c791a46ae> /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
0x188dbf000 - 0x188e53317 dyld (
) /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.7G resident=0K(0%) swapped_out_or_unallocated=1.7G(100%)
Writable regions: Total=14.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=14.5M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__AUTH 3197K 540
__AUTH_CONST 39.4M 796
__CTF 824 1
__DATA 21.3M 793
__DATA_CONST 40.9M 813
__DATA_DIRTY 2844K 311
__FONT_DATA 4K 1
__INFO_FILTER 8 1
__LINKEDIT 890.9M 9
__OBJC_RO 70.8M 1
__OBJC_RW 2156K 1
__TEXT 868.8M 831
dyld private memory 4384K 4
=========== ======= =======
TOTAL 2.0G 4105


Full Report

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“pid” : 77853,
“translated” : false,
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“procLaunch” : “2025-05-18 12:42:31.9788 +0100”,
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“codeSigningFlags” : 570503953,
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“instructionByteStream” : {“beforePC”:“1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==”,“atPC”:“AwEAVH8jA9X9e7+p/QMAkUcu/pe/AwCR/XvBqP8PX9bAA1/WEC2A0g==”},
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“sip” : “enabled”,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGABRT”},
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},
“deploymentId” : 240000475
},
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“rolloutId” : “62fe74515312cd4599bd3c80”,
“factorPackIds” : {
“MYRIAD_BOOSTS” : “62fe74805312cd4599bd3c81”
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“deploymentId” : 240000006
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],
“experiments” : [

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}
}

Model: MacBookPro17,1, BootROM 10151.41.12, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Aug 26 2023 17:55:53 version 18.20.439.0.7.8.163 FWID 01-f9b9247b
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

Sam issue here. MAC OS 14.0 started after the most recent update.

I have the same issue.

Removing of this files:

rm -rf ~/Library/Application\ Support/com.openai.chat
rm -rf ~/Library/Preferences/com.openai.*

didn’t help :frowning: