I created a custom GPT and uploaded files under knowledge. The GPT answers questions based on the file contents and often includes hyperlinks to the reference files I uploaded. But the links are broken and display a “The file was not found” message when clicked.
I tried instructing GPT not to show the broken links, and it seems to work on the web version. However, in the ChatGPT App (macOS or mobile), it still shows the broken links.
Can anyone help me fix this?
It’s been a whole day, and I still haven’t received any replies. It seems like this community isn’t the best place to find answers. 
Is anyone else experiencing this issue, or is it just me?
Yes I am, and I am disappointed you havent had a reply. I used pdfs and when it tries to cite the reference its broken.
I am having the same issues, any ideas? Is it hallucinating or is this a simple bug to fix the link the GPT files to the citation reference?
Hi everyone 
Welcome 
to the community!
This can happen if you don’t tell GPT not to include links or references to the file in its instructions or your prompt.
When you upload a file to GPT, it uses the file and cites it, similar to how it searches the web. But since the file isn’t a webpage, the links won’t work.
To fix this, you can add this instruction to GPT or use it as your prompt when starting a chat:
When summarizing or citing knowledge file content, do not include hyperlinks or direct references to file paths. Only provide the relevant information.
WIHTOUT prevention:
WIHT prevention:
