the api and the platform are down just for me? already contacted the support. the status says everything is alright…
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unable to log in and API returns something about me being blocked
for em to! You understand why?
Anyone else currently unable to authenticate to the OpenAI platform? I get the attached page when logging in at platform.openai.com, and the API is returning 403 errors.
This is via Google SSO…
[Edit] Looks like it resolved itself immediately after I posted this.
+, api is down, and dashboard too
everything is down for me too
I’m from Brazil and it happened here too
I just make my billing payment, run a few prompts from langchain and I got blocked both from making calls and from accessing the platform.
When I tried make a call I got: “Sorry, you have been blocked”
When I try to access the platform: " Ups! We ran into an issue while authenticating you. If this issue persists, please contact us through our help center at https://help.openai.com."
I used really simple test prompts like “write a poem about something”.
I were using my company VPN.
As of a few minutes ago, this looks like it’s been resolved (OpenAI Status - Incident History) now.
I was experiencing 403 “You’ve been blocked” responses from the API and was unable to log in via Auth0 (some unknown error) - Chat support said it could not find my account, I’m sure it’s all unrelated.
Possibly related…
Monitoring
For a short period, users were being blocked from sending requests to our API. This issue has already been fixed and we’re monitoring closely.
Posted 3 minutes ago. Sep 16, 2024 - 08:59 PDT
3 Likes
Down here too. The authentication is the issue for me. There is no way to log into the API section.
Appears to be working again. I was able to log back in. I hope it also works for the rest of you.
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Now it not blovked but change to “message”: "Incorrect API key provided: ********
Thanks, Paul. Yes, this was it. From 8:39–8:56 AM PT we had issues with our Cloudflare setup. We’ve fixed the issue, found the root cause and a better way to monitor for issues like in the future. Sorry for all the trouble.
4 Likes
@edwinarbus I am facing issue in loading the credit balance. Tried all kind of cards but still no good. Can I get any kind of help regarding this, actually this is kind of an emergency. This is affecting my production. Any kind of help will be appreciated. Thanks