Thanks for getting back to me Jen.
There was a limit of the usage of $120 and the cost within a few minutes rose to over $390. (I managed to disconnect my card at $340). If it was a few dollars I would understand but 3 times the amount limit is not reasonable, nor acceptable.
I had normal and a small usage of the API key. And I checked but it was not hacked and used by someone else.
Even it had been the $120 limit should have limited my liability.
Also my account was automatically and without my approval and no warning increased from Tier 1 to tier 2 to Tier 3 within a few minutes.
It is clear that safeguards that you provide to your clients for the usage of your tool are not working.
And I never received an answer from your Helpdesk even though it was urgent.
Therefore I ask you to reimburse the amount under the European consumers protection act.
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