Account Tier Not Upgrading After Purchasing $100 in Credits

API Bugs
1

Hi everyone,

I’m experiencing an issue with my account’s tier upgrade. I recently purchased $100 worth of API credits and have now waited 7 days, but my account still hasn’t moved up to tier 3 as I was expecting.

Here are some details about my situation:

  • Purchase Amount: $100 in API credits
  • Time Since Purchase: 7 days
  • Expected Outcome: An automatic upgrade to tier 3 based on my spending
  • Current Status: My account still appears to be at a lower tier

I’ve double-checked that the credits were successfully added and that my payment method is verified. I also reviewed the billing documentation and similar forum threads, but haven’t found a clear answer as to why my tier hasn’t been updated.

Has anyone else encountered this issue or can offer insight into what might be happening? Any guidance on next steps or whether I should contact support directly would be greatly appreciated.

Thanks in advance for your help!

2

Assumption Made: That an account is automatically upgraded after the passage of time.

Truthful Situation: Tier is only reconsidered and recalculated at the time of a new credit purchase.

2 Likes
3

SOLVED, Thank You!
I purchased more credits and my account moved up to tier 3.