this sucks. all my conversations for 2024. disappeared. they are gone. replaced with a bunch of hacked conversations from someone else. there seems to be no way to actually contact open ai for any reason, they have themselves walled off from the users so no one can reach them.
I have already changed my password, it had no effect. Now I guess the hacker has started deleting my conversations. I had some really good ones too. All gone.
We canāt help with your account here.
Youāll need to reach out to help.openai.com and let them know what happened.
I did, thereās no way to contact them. Itās just one of those chatbot type interfaces designed to get rid of you. Thereās literally no way to contact anyone.
If you go through the chat bot, there will likely be a point you can leave feedback or contact someone.
Nope. I tried. I tried and tried. Itās completely walled off with no way to contact anyone.
Do you have screenshots? Not saying youāre lying, and I know itās difficult, but for something like leaking your password, youāll want to let them know. Others have reached out to them before, including myself, so I know itās possible.
@j_jones Please do not post the same thing more than once.
I fixed the one that was considered a question for ChatGPT then in reading other post noticed you created thee of the same.
Two of these posts have already been flagged as duplicates, so weāll keep this one as the original.
This has caused some inconvenience for both those who responded to the duplicate posts and the moderators who had to handle them. Please consider being more mindful in the future and avoid duplicating your content. Thank you.
This forum will only let me post one photo. So I canāt show you the whole interaction, but there is literally no way to report that my account was hacked except this, no doubt going to be ignored for all eternity, āprovide feedbackā button.
oh gosh, Iām so sorry for the āinconvenienceā to you. my account was hacked and no one at openai GAF.
They care. Iām trying to see if I can learn more about what to do (signing out of all sessionsā¦)
OpenAI does care, thoughā¦
Sorry youāre having problems!
Ok, I want to believe you. I really had some great deep conversations and code built up that I would like to return to, but they have vanished.
Instead, my account is full of these weird automated questions that did not come from me. They all start the same way with āPlease summarize blah blahā
I log in through google authenticator, I have already tried changing my password there, it had no effect. My google account is not compromised, but OpenAI is!!
- Contact OpenAI Support : According to the OpenAI Help Article (https://help.openai.com/en/articles/6614161-how-can-i-contact-support), there are two ways to contact the support team. If you have an account, you can log in and use the āHelpā button to start a conversation. If you canāt log in, you can still reach the support team by selecting the chat bubble icon in the bottom right of help.openai.com.
Can you try to see if you can reach the āHELPā button within ChatGPT Plus?
Also, I am insulted by the insinuation that I am using weak passwords. That is far from it. My google account is secure. It is not my fault. OpenAI has a problem they are ignoring.
Yes, and I would gladly show you every screenshot that leads to a dead end. Basically it just tells me to go read the faq and have a nice day. All paths through the help chat bot are dead ends that go nowhere useful.
This is the link you shared with me. It just tells you to go use the dead-end chatbot. IOW go away pesky user!
Iām not saying that you are wrong, Iām asking these things to help narrow whatās going on here.
Did they actually rename everything to āhackedāā¦? Seems excessiveā¦
Thanks for the extra info. Iām not sure why they donāt have a log out of all sessions feature, but Iām asking.
Again, I donāt think they believe youāre a pesky user or they want you to go away. Itās the fact they have close to a billion customers and around 700 employees now. Thatās not to excuse them, but itās gotta be hard to catch up.
ChatGPT was the fastest growing app of all timeā¦ theyāre still playing catch-up. The other way to do it wouldāve been to just give access to large corporations and those with deep pockets, but OpenAI is likely losing money by giving this awesome power to consumers for $20/month.
That said, thereās always room for improvement!
Good catch! I know Google accounts are a bit different than using email to sign-up. The Google Account should log you out of all sessions, thoughā¦
Thank you for trying to help me. I only use chatgpt through firefox on my laptop. No other devices.
I renamed the bogus conversations to āhackedā so that it was easy to find them. Otherwise they had titles that looked like scientific paper titles
Did you try to sign out of all sessions via Google then log back in? That should take care of themā¦ then change your password again to be sureā¦
