I have been adding balance to my API account at $10 at a time for past few weeks.
Today I added $30, the amount was deducted from my credit card.
Billing history in OpenAI also shows the amount deducted and its corresponding invoice.
But the credit balance is not increased. In fact, as I use the API, the balance is going down due to usage but the charged $30 is not credited to my account.
After the above $30 recharge, I again recharged my account with $10. The $10 recharge is immediately added to my credit balance but the $30 recharge is lost and never added to my account.
Please help.