I have an application that has integration with gpt-3.5-turbo-instruct, but I haven’t used it for a while (a few months?)
Just tried it today, and all queries are failing with a 429 - insufficient quota error.
For the previous year or so my credit card just got billed every few days with whatever I used, but now there seems to be some sort of pre-paid credits system with auto-topup.
Is this new? Where can I find out about it? And how long does it take for credits to be usable after I pay for them?
429 - You exceeded your current quota, please check your plan and billing details Cause: You have run out of credits or hit your maximum monthly spend. Solution:Buy more credits or learn how to increase your limits.
Thanks, but I don’t know what you mean. I don’t understand what quota I’ve allegedly exceeded - it’s not my RPM or RPD because I can’t get a single request through, so my RPD and RPM are both 0
My balance is positive, and auto-topup is enabled … so no clue what this mess is all about. Looks like OpenAI ran out of money and got the employees’ kids to build an e-commerce front-end for them.
New payments may simply take hours to restore service despite them showing as a credit balance. A continuing “bug”.
This error code has also been reported, with poor message reason, when using an API key without project rights to the endpoint or API key-level blocking of the model. New features. Generating a new API key in a project should free you of any migration hurdles with these backend changes.
I think this is the most likely explanation. I can’t find any information about this new “credits” system but everything is reported as positive, and they weren’t slow to take the money off my credit card so that bit’s working
A year on from when I first integrated OpenAI it’s a cute toy, but it’s sadly nowhere near reliable or resilient enough to be a business-ready service. I suppose it’s a victim of its own success.
There were several rounds of emails sent to the account’s contact in migration of accounts from monthly billing to the new prepay-required system, starting in batches of accounts in March. Some didn’t receive their communications, apparently.
The final email (links with tracking removed):
We’ve updated the billing system for your [OpenAI API account]. Instead of receiving a bill at the end of the month, you will now pre-purchase credits to use the API. This change should enable you to access higher usage tiers more quickly. You can add credits to your account by visiting the [billing page]. To learn more about prepaid billing, please see this [help center article].
To continue using the API, please add credits to your account by visiting the [billing page].
Please note that this change only applies to your OpenAI API account and Playground. It does not affect ChatGPT Plus subscriptions.
