You exceeded your current quota, please check your plan and billing details (10 USD credit balance remains)

API
, ,
1

Hi, OpenAI development team.
I paid for 10 USD credit balance but I can’t use gpt-3.5-turbo api

import requests
import csv
from itertools import islice
import json

url = "https://api.openai.com/v1/chat/completions"
OPENAI_API_KEY ='my-private-api-key'
headers = {
    "Content-Type": "application/json",
    "Authorization": f"Bearer {OPENAI_API_KEY}"
}

data = {
    "model": "gpt-3.5-turbo",
    "messages": [
        {
            "role": "system",
            "content": "Hi"
        },
        {
            "role": "user",
            "content":"Hello"
        }
    ]
}

json_data = json.dumps(data)

# Make the HTTP POST request
response = requests.post(url, headers=headers, data=json_data)

# Print the response
print(response.text)

with error

{
    "error": {
        "message": "You exceeded your current quota, please check your plan and billing details.",
        "type": "insufficient_quota",
        "param": null,
        "code": "insufficient_quota"
    }
}

Sincerely - Simon

2 Likes
2

Hey mate,
Welcome to the community forum, you can check you usage over here

https://platform.openai.com/account/usage

3 Likes
3

My usage is $0.00 / $10.00 limit.
I haven’t used any quota.

4

If you’re having issues with billing or your account it’s best to reach out to OpenAI’s help center, you can do that here:

2 Likes
5

I need to send email contact because the automatic help support is unable to solve my problem. Could you please give me public Openai customer support email that I can request for “Billing problem quota not update” please?

1 Like
6

Hey @peterxmon the issue is that your $10 in credits expired today, they were granted 1 year ago and are can’t be used anymore. You need to go add a credit card to your account to use the API.

2 Likes
7

@logankilpatrick
I’ve just added the new payment method and top-up (paid) 10 USD last hour. I created a new api key and it still error. ( “not significant” : and why th you have to precharge 5 USD!!! and wait for reverse back up to 7 DAYS!!!. I haven’t seen this before.)

final_Screenshot from 2023-12-01 23-43-33
final_Screenshot from 2023-12-01 23-43-33647×764 30.2 KB

1 Like
8

I’m having a similar issue but I just reloaded my credits today, it’s a bit frustrating because I’ve increased my limit, double checked my cards, my billing address, and everything seems to be fine other than the error constantly popping up and the actual service not working.

9

I was having the same issue last night. Looks like it is all updated, and I’m not getting an exceeded quota issue anymore, but the service does seem to be down

Anyone else experiencing the same thing? I’m getting this error when running apps script in google sheets:

Exception: 503. Truncated server response: {“error”:{“code”:503,“message”:“Service Unavailable.”,“param”:null,“type”:“cf_service_unavailable”}}

10

I’ll appreciate if you use cryptocurrentcy because your payment system is slower than Mainnet ETH. Precharge 5 USD!!! and reverse back upto 7 DAYS. Speechless

11

503 errors are only reported by Cloudflare, not an OpenAI error. That can mean they couldn’t contact the server, which may be geographic.

“Works for me”

image
image602×504 23.2 KB

Payment problems, the prepay credit not taking effect, has been reported by many in the last 24 hours.

There is no easy way someone would have exactly a $10 credit from a year ago and have it expire. The usage page now hides expiration dates anyway to increase breakage.

2 Likes
12

I’m experiencing this as well, after loading my account balance. Have tried accessing the API via both python and CURL, to no avail. Is there a delay in between paying for credits and using the API?

1 Like
13

I topped up my account with 5$, haven’t used any of credits and I am suffering from this error wtr exceeding quota as well…

1 Like
14

there is an issue currently going on and they are currently working on it.A poppup just appeared in my acccount about that.

1 Like
15

Status page confirms. Good to know I’m not the only one.

1 Like
16

Hey folks! I was tracking and replying in this thread: Probable OpenAI Bug: Insufficient Quota Error on Paid Account with Available Balance - #71 by logankilpatrick the issue has since been resolved, thanks for hanging in there with us.

4 Likes