Why is there such an error when using the API for a new account purchased by my friend

“error”: {
“message”: “The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if the error persists. (Please include the request ID cca6202866c12cf8fcf5003d5d855ba0 in your message.)”,
“type”: “server_error”,
“param”: null,
“code”: null

Have you reached out to support with your ID?