Webpage of Usage Dashboard Goes Blank

[PaulBellow]

Good to know. Do you have a link? I searched a bit. Would seem to make sense to avoid people having more than one account - or 3+ - to cut down on getting past rate limits - ie your API account 1 hits rate limit, just use API key from account 2…

[grandell1234]

I don’t have a link off the top of my head. I just remember the account rules from when I read through the TOS when I created my account.

[PaulBellow]

Gotcha. I read them too when I signed up, but it was 3 years ago now, and things are changing so quickly. I might poke around the ToS and docs and see if I can find anything.

I’m not saying people here are trying to get around the rules with more than one account, but I’m wondering if something new was installed to stop people from having 3+ accounts to get around rules.

ETA: They did add the new styling, though, so they could have broke something too! Hopefully we get to the bottom of it soon…

[KorbinY]

lol just I tried to change the month in the usage board, as mentioned by @grandell1234 .

However my case is just the opposite of his/hers: if I visit the page of usage directly, it reads the data for September and crashes before fully loaded.

Then, if I manage to switch to August ( when I never used API and even did not register this account) before the page is fully loaded, the dashboard can appear as expected, although “Usage this month” is zero.

So I think my issue is not caused by the IP address or double-account. But thank you anyway, it seems that many users are trapped by the caus you mentioned.

[PaulBellow]

What would be helpful, I think, is if everyone in the thread having problems shared some data to see if we can see patterns…

Operating System, Browser, Number of Accounts, etc… We might be able to have something better to bring to OpenAI and say here is a likely bug… it only happens when user has X, Y, Z…

ETA:

Several users, including KorbinY, CptPirx, monjaseunja, and bondbyco, reported an issue with OpenAI’s usage dashboard webpage. The page fails to load usage data and eventually turns blank regardless of the browser or device used. Switching to different tags, like Rate-limits and Settings, briefly fixes the problem until the Usage tab is accessed again. Clearing the browser cache or forcing a page reload doesn’t solve the issue.

KorbinY and other users noted the issue appears to be tied to their specific OpenAI accounts as they don’t experience the same problem with other accounts. This indicates it’s not a network or browser-related problem.

Error messages captured in the console indicate CORS policy errors, hinting towards the cause of the issue being tied to the recent changes on the usage-by-model display, as noted by _j.

Some suggested solutions included creating new accounts, but grandell1234 warned this may violate OpenAI’s TOS. There were also indications the problem could be tied to the use of trial credits and possibly multiple accounts created from the same IP address.

While some users found alternative ways to check for credit usage through the ‘Billing’ tag, the issue remains unresolved at the end of the discussion. At one point, KorbinY theorized the problem might be related to switching between months in the usage board, but this was not universally applicable. Finally, PaulBellow suggested gathering more data about the operating systems, browsers, and number of accounts of affected users to present a more concrete bug report to OpenAI.

Summarized with AI on Sep 29

[grandell1234]

SPECS: OS: macOS M1, Browser: Brave, Search Engine: Start Page, Number of Accounts: 1.

Screenshot from when I am on the main page on the month of September:

NOTE: The page does work fine, I can still see my usage.

Screenshot from when I attempt to change the month:

NOTE: Now all I see is a blank white page.

An error that I received every time:

Access to manifest at ‘https://openaiapi-site.azureedge.net/public-assets/d/51d7b4322f/manifest.json’ from origin ‘https://platform.openai.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

[thieny]

One weird fix I found out was refreshing the page > 5 times in a row, which triggers an error message that actually allows me to check the usage.

This might have something to do with the recent update: https://x.com/officiallogank/status/1707804564810797256?s=46&t=oYo42wgYxOwbdx4ShcCY2w

[egorbubenov231]

Cannot open page Usage from my profile
When I try to go to h/account/usage nothing happen, just white space instead of page. I developers too; there are no requests - it is seems like that page unreachable/

8:34 am

And I have that errors in console

usage:1 Access to internal resource at/d/51d7b4322f/manifest.json’ from origin ](https://platform.openai.com/)’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

And that one utils.js:3474 Refused to execute inline script because it violates the following Content Security Policy directive: “script-src ‘self’ ‘wasm-unsafe-eval’ ‘inline-speculation-rules’”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-hPxoIhWqrt4Welt0SCgWi5JtfqrLO0U4SnBC5y23rhE=’), or a nonce (‘nonce-…’) is required to enable inline execution.

Openai have cors problem in azure - and cannot fix it

[grandell1234]

Same. This azure issue seems to be the problem leading to the second issue:

Refused to execute inline script because it violates the following Content Security Policy directive: “script-src ‘self’ ‘wasm-unsafe-eval’ ‘inline-speculation-rules’”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-hPxoIhWqrt4Welt0SCgWi5JtfqrLO0U4SnBC5y23rhE=’), or a nonce (‘nonce-…’) is required to enable inline execution.

[cay89]

It seems already works now! Does it work for you too?

[foschi]

works for me too now. having problems to post this reply btw.

[KorbinY]

interesting … my case is that Oct works well now, but if I want to switch to Sep, it still goes blank.

[mikolaj]

+1, my case is the same as @KorbinY

[grandell1234]

Another, even when I did not have problems with September changing the month would give me a blank screen.

[SomebodySysop]

Hopefully you are logging your own usage locally, just in case!

[purchases]

it’s also broken for me. since it is obviously a CORS error it needs to be fixed on the server side.

[KorbinY]

Update on Oct 05:

Hi all, I just found the usage of Sep can also be shown as expected, with just the same browser/account/networks.

It seems that OpenAI has fixed this issue (or the accidental bug just disappeared for this time)

[grandell1234]

The Dashboard seems to be working fine for me too. I am glad they got this fixed.