We submitted our app for review 3 weeks ago and we've received no response

Is this happening to anyone else? We submitted our app 3 weeks ago, someone on the OpenAI team was even able to sign in on our platform, but they’ve gone quiet since.
I’ve tried asking for an update on Intercom and via email but no one has gotten back to us.
Does anyone know what’s going on?
If anyone on the OpenAI team reads this, could we get some help here, please?