Dear OpenAI Team,
First of all, thank you deeply for building such a groundbreaking product. I am a HEAVY, daily user of ChatGPT across multiple devices and contexts, and I’ve been a loyal Plus subscriber since the early days. I use this tool for everything… creative work, professional assistance, writing, accessibility, ideation, and deep personal reflection. It’s the first app I open, and the last I close while i fall asleep.
That said, I want to bring up SEVERAL CRITICAL user experience and usability concerns, especially around Voice Mode, dictation, and playback functionality, that I hope you’ll consider seriously:
Please Let Users Choose Between Standard and Advanced Voice Mode
I love the Advanced Voice Mode…. especially the engagement it drives, but there are many moments when the Standard Voice Mode is essential for me. It provides longer, richer, more detailed responses, and is incredibly valuable for deep work or reflective tasks. Currently, the forced switch to Advanced Voice Mode limits this choice.
Request: Please allow us to toggle freely between Standard and Advanced Voice Mode. This flexibility is critical to users like me who adapt their workflow depending on the task.
Dictation Transcripts Are Missing (huge nun you added since yesterday)
Dictation is a core accessibility feature for me. I often use voice input across devices (iPad, work PC, personal laptop) while drawing or multitasking. Unfortunately, I’m currently unable to see the transcript of what I dictated before sending, making it very difficult to trust that ChatGPT heard me correctly. It has misinterpreted my voice before, sometimes in other languages like Japanese or Italian—which forces unnecessary editing.
Request: Restore the real-time or post-dictation transcript feature for Plus users. It’s a vital part of voice-based workflows.
Playback Slider Needed for Voice Responses
When replaying ChatGPT’s voice responses, I often need to go back and re-listen to specific parts. However, the current “15 seconds back/forward” pop-up is clunky, slow, and not touch-friendly, even on my iPhone Pro Max.
Request: Add a simple scrubber/slider to the playback bar, allowing smooth navigation through longer audio responses.
Accessibility and Loyalty Considerations
As someone with accessibility needs and years of subscription history, I ask: Where is the loyalty consideration for long-term paying users who have helped support this product’s evolution? Listening to feedback from those who use ChatGPT heavily—across disciplines and accessibility contexts—should be a priority.
Text View of Voice Inputs
Even when using Voice Mode, it’s critical to see a written version of what ChatGPT has understood—especially for editing, saving, or refining inputs.
Request: Give users the option to convert voice inputs to editable text, so we can verify and correct before submission if needed.
Closing Thoughts:
I love this platform. I use it constantly. I rely on it for both creativity and productivity. These issues are not deal-breakers, but they significantly affect my efficiency, trust, and accessibility. Please treat this as feedback from a user who genuinely cares about the future of this technology.
Thank you again. I look forward to seeing how OpenAI continues to evolve this incredible tool.
Sincerely,
A Loyal Plus User & AI Advocate