Hello, I’ve encountered a problem. My Open AI account was registered using my Apple account. However, when logging into Open AI, it triggers the use of Apple’s hidden email feature. The issue I’m currently facing is that I’m unable to receive any information on my Apple hidden email account. I’d like to change the email associated with my Open AI account. Could you advise me on how to proceed?
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You cannot change the email address associated with your account.
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Is there another way? I have seen some tutorials suggesting to change the email address during the recharge process. I can also log in with my regular Apple account. However, the associated Apple account uses a hidden email address, which doesn’t receive any information.
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your hidden email goes to your email associated with your Apple ID
if not, try your @icloud.com email. if not, @me.com.
all of this is found in your settings on your phone- including the ability to delete and create a new hidden email…over n out! you should contact apple support if this isn’t enough…
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Agree with @captain_kirk
I think apple provides a way to check email aliases.
You should check your inbox. If you run into difficulty, apple support should be able to help
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I previously utilized the Hide My Email feature by Apple and set it as the login email for my OpenAI account. However, I recently decided to delete this hidden email, expecting my OpenAI account’s login email to automatically revert to my original Apple email. Yet, the login email displayed on my OpenAI account is still the one I deleted. Importantly, I have permanently deleted this hidden email, and even Apple has confirmed that it is impossible to recover a deleted hidden email. Currently, I am at a loss for how to resolve this issue, despite having attempted to contact Apple support, but to no avail.
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I am being charged for ChatGPT+ and I have now understood that the ChatGPT account doesn’t use my iCloud email address, but rather the private relay email address (xyz@privaterelay.appleid.com). There is no way for me to cancel the account and there is no way for the password recovery feature to work, as OpenAI doesn’t send password recovery emails to the perfectly legit xyz@privaterelay.appleid.com email. What should I do ?
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ciao!
Is there any solution for this issue? I have the same problem, I’m not able to login to platform.openai.com because of the missing email verification sent to the privaterelay appleid com.
thank you!
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I also have the exact same problem…
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I also have the exact same problem !!!
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I also have the exact same problem !!!
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Have this issue as well. I was contacting the Apple support - they confirmed that my Email is just fine - and everything setup properly. However they suspect, that OpenAI changed the Email address from where they’re sending the (verification) emails. Since “login with apple” + Hidden email are locked to an Address/or Domain. So test-emails from any other address sent to your hidden Email are blackholed.
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Has anyone found a solution yet to cancel subscription or got an update yet from OpenAI? I’m not getting a direct response from them on this, especially when needing to cancel subscription on my Apple account so I can transfer to my other account. We’re all essentially locked out.
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Same here. But OpenAI hasn’t addressed this yet and haven’t gotten a follow up from support. Did you hear anything yet?
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+1 I am having the issue, that password verification mails do not make it to xxxx[at]privaterelay.apple.id while marketing mails work flawlessly, that is very frustrating. I tried to reach support multiple times since Friday last week, no responses there - messages are “Not seen yet”. Does anybody know, from which address the verification emails originate? With that information Apple support might help.
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I have the same problem with iCloud with my own custom domain, I cannot receive the confirmation email on it.
Any help? Can we official support to look into our case?
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You will need to flood the help bot at help.openai.com with bug report messages of the recent change that has broken this email method that obviously wasn’t a problem until recently.
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I received an Email from OpenAI support. Obviously not helpful for my case - but maybe somebody can make use of it:
Hi there,
Thank you for reaching out to us, and I’m sorry to hear about the trouble you’re experiencing with receiving email verification for your account using “Login with Apple.”
Since you mentioned that you were receiving emails just fine until October 2nd, it seems like something might have changed that is now preventing the verification emails from reaching you. The email address used for sending verification emails and other communications from OpenAI would typically be from a domain associated with OpenAI, such as REDACTED or similar. However, for security and privacy reasons, we cannot confirm the exact sending address.
Here are a few steps you can take to troubleshoot and hopefully resolve the issue:
- Check Spam or Junk Folder: Sometimes, emails from new senders can be mistakenly filtered into the spam or junk folder. If you haven’t already, please check these folders for the verification email.
- Email Filters: If you have set up any email filters or rules, please ensure they are not inadvertently redirecting or blocking emails from OpenAI.
- Update Email Settings: Since you’re using a private relay email address provided by Apple, please ensure that the settings within your Apple ID account are configured to forward emails to your primary email address correctly.
- Resend Verification Email: If possible, try to trigger the verification email again through the OpenAI platform or ChatGPT interface where you’re attempting to log in or sign up.
- Contact Support Again: If the issue persists, please reach out to us again with this additional context. While we may not be able to provide the sending email address directly for security reasons, knowing that you’ve checked the above steps and are still facing issues might help us investigate further.
We understand the importance of accessing your account and appreciate your patience as we work through this together. If there’s any more information you can provide or if there are other ways we might assist you, please let us know.
Best,
OpenAI Team
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Just for the record, I have the same issue like you and I triple checked everything, this one is on openai and not on you or apple. Funny enough the marketing emails from openai are working.
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I have been doing that since Friday, all my messages have the status “Not seen yet”
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