We have an outstanding support case (#07666991) and have yet to hear anything back after following up 8 times. I am hoping that by making this post we will hear from someone.
Between April 10th and April 12th we flagged the following unexpected usage in one of our projects, and we aren’t able to see any logs to determine where this usage came from (we know where/how to look, the logs just aren’t available for these timeframes):
- Apr 10: 852 requests, 86M input tokens (gpt-5.4 + gpt-5.4-pro + gpt-5.3-codex) — ~$216
- Apr 11: 196 requests, 16.5M input tokens (gpt-5.4 + gpt-5.4-pro) — ~$57
- Apr 12: 76 requests, 13.8M input tokens (gpt-5.4-pro only, long context surcharges) — ~$558
If someone from OpenAI support can please get in contact with me, I would greatly appreciate it. We are seriously concerned about this usage, and need to hear from someone ASAP.
The same happened to me (14-15 of april). My 40$ gone to the drain. Literally, tokens went from 760 to 0 in under a few minutes! What happened? Is it a bug or did they trully changed token rates in the blink of an eye?
@OpenAI_Support help! I’ve already submitted my Case Number: 07747217 as well@
Can anyone from @OpenAI_Support please chime in here or follow up on my support ticket?
I am having the same issue here. every second its consuming $0.5 - $1 even when i revoked all the API keys.
Add me to the list same thing. Support ticket 07794798
Same issue for me last night, revoked all keys and was still consuming a dollar a minute all night. Support ticket: 07792014. Now at a multi-hundred dollar negative balance
@OpenAI_Support any thoughts on this? Can you please acknowledge this thread or my support ticket? That ticket was created on Sunday April 12th and since then it’s been crickets.
Hey everyone, Can someone please confirm if this is still an issue, we are more than happy to take a look. Thank you!
Yes this is still an issue for us. Can you please follow up with me directly via email or reply to support ticket 07666991.
This is still an issue for us. Support person assigned to ticket does not understand the issue at all.
Hey Walker, We have responded to you via the support request and please be rest assured that we will look into this issue. We will continue the correspondence on the support request moving forward. Thank you!