Sorry, something went wrong

I’m having issues with the Assistants API. It keeps returning “Sorry, something went wrong” and “server_error”. Is there any way I can prevent this from happening or any workaround? I’ve read some posts on here that other people are running into the same issues but I haven’t seen any potential fixes / workarounds for it…

Thanks!

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Yep same here, and yet https://status.openai.com/ shows all green. Extremely frustrating openai, at least some transparency or an acknowledgement of the problem would be better than nothing

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Check if it is your browser. That could be issue

Hi I am having the same problem now, may I ask have yours been solved?

edit: fixed for me by replacing restrictive api key with a full access api key.

Same here, with just Hello World! as one message, in a new thread and with an assistant with the instruction: "You’re helping debugging why the api calls to you are not working. Please share everything , all technical details you know about the interaction and the communication aspects. "

When the same thread is run in the playground, it runs fine.

I have it currently in php (using openai-php lib), curl and dart. No idea how to debug this. Tried different models as well.

This is the retrieved run:

Array
(
[id] => run_vYvkZX3QdjF64KOenANb3GMC
[object] => thread.run
[created_at] => 1710505917
[assistant_id] => asst_k8SVybLjrHxcuBDNRDLUoQuF
[thread_id] => thread_F0Dvk4Na4wQJJxUqBoB2hJIV
[status] => failed
[started_at] => 1710505917
[expires_at] =>
[cancelled_at] =>
[failed_at] => 1710505917
[completed_at] =>
[last_error] => Array
(
[code] => server_error
[message] => Sorry, something went wrong.
)

[model] => gpt-3.5-turbo
[instructions] => You're helping debugging why the api calls to you are not working. Please share everything , all technical details you know about the interaction and the communication aspects. 
[tools] => Array
    (
    )

[file_ids] => Array
    (
    )

[metadata] => Array
    (
    )

[usage] => Array
    (
        [prompt_tokens] => 0
        [completion_tokens] => 0
        [total_tokens] => 0
    )

)

I’ve met the same issue, and was able to resolve it by turning off Ad Blocker on my browser. Just FYI.

For anyone else experiencing this issue recently with Assistants and threads I was able to resolve by updating the API Token from a Project token to a User token.

Would be nice to get something a bit more meaningful back in the future so we don’t have to guess :slight_smile: