Playground not working due to Assistant API Server Error

I cannot use the Assistants Playground.

Whenever I try to access the assistants page a toast appears with the message “Failed to load assistants: TypeError: Failed to fetch”

From Chrome dev tools I saw that the request

GET https: //api (at) openai (at) com/v1/assistants?limit=100

is responding with status code 500 and the following body

{
“error”: {
“message”: “The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help (at) openai (at) com if you keep seeing this error. (Please include the request ID req_5<…> in your email.)”,
“type”: “server_error”,
“param”: null,
“code”: null
}
}

I suppose it is a bug server-side in OpenAI, however I can access my personal account assistants without error.

Support at help (at) openai (at) com only directs me to a bot that ends my conversation as soon as I say what the problem is.

Does anyone experienced a similar issue? Is there any way to resolve it from client side? 2 days and no news from OpenAI yet…

Thanks in advance

Check the https://status.openai.com to see if there has been outages at that time.

try to create new assistant, this sometimes will fix such issues

1 Like

No outage for the API in the last 2 days

Tried to create a new assistant and event the new assistant I cannot use in playground.

That is weird because it looks like error with my account, althought I have enough credits and usage quota

2 days and no support from OpenAI :frowning:

I know there are some bugs related to usage and quota. Not getting response means that they are working on it and will fix it. in meanwhile to try use different account if its urgent.

We have the same issue, started all of the sudden. What did you do to fix this?

We have 2 accounts. In one of them we discovered one of the Assistants was raising an error when read through the API. In this case, I cleared the Assistant Instructions (via API, because the read was not working, but the update was)

In our second account we didn’t find the “bad” assistant, thus we still have not found a Solution. Support only tells me they will reach me with a solution (it has been 2 months….)