Hello, Was wondering if anyone runs into the same issue with the new Sora 2 API in which the request failed at 100 progress, yet still charges money? Here’s the details from the video.list() { "id": "video_68e482d165c481918c06309f2791a1b00f353fccf1b961dc", "object": "video", …

the same happened to me. what can we do?

Same here, status failed at 100% but still charged: [image] Video(id=‘video_68e4ed9f675881919bbe49aed3c5517d07415f16b9dc3b9e’, completed_at=None, created_at=1759833503, error=None, expires_at=None, model=‘sora-2-pro’, object=‘video’, progress=100, remixed_from_video_id=None, seconds=‘8’, size=‘17…

Same here, using Sora Pro 2 at “high quality” setting (1792x1024), a 8s generation failed at 87% of completion and… voiloà 4$ pulverized. And it even was the first attempt I did via API, so, unless they can refund I’m not gonna try again. [Screenshot 2025-10-07 alle 17.55.53]

I have the same issue. I query the status every 30 sec. I can see the progress shows 10, then 40, then back to 10. Then stuck at 10 forever. (Confirmed the request is billed)

Same, on top of that some stuck at in_progress…. this is so scammy from them. And 0 feedback fomr them as well…. I dont know. I feel like Open AI are getting worse and worse…..

How can we go about requesting a refund?

Yes, I want a refund too! Anyone know how to reclaim it?

Nothing? No answer at all? Extremely disappointed…

To make contact with OpenAI about your account, you’d have to send a message via “help” in the platform site. Then make a clear request that is actually framed in an actionable way: the response IDs that failed, the costs incurred, that you want replacement credits applied (vs a “refund”, which they…

Sora 2 API charges money on failed run at 100% progress

API Bugs

aiac October 8, 2025, 3:03pm 7

same here - first try, charged, stuck on in_progress for hours

Topic		Replies	Views
[SORA2] Videos Stuck at 99% Progress - Never Complete Bugs sora	9	1428	October 21, 2025
Multiple issue with Sora 2 API API sora , sora-problems	1	686	October 8, 2025
Sora 2 API - Video Generation Stuck in in_progress State API bug , sora	40	7185	October 24, 2025
Sora API fails to generate videos starting May 29 Bugs	24	1418	June 1, 2026
Credits charged for pre-compute moderation blocks? API sora , sora-problems	3	324	November 9, 2025

Sora 2 API charges money on failed run at 100% progress

Related topics