The recent changes (lazy loading being the most likely culprit), along with the UI change that removes a bunch of basic features (such as right-click to open in a new tab), the conversation file within the devtools no long holds then entire conversation.
This makes it impossible for users to export a single conversation.
The reality is, having to export data and navigate a massive file every time you want to save a chat is bad design. Before, we could export the whole chat as a PDF. We could select all, and copy/paste into a document.
That is not possible now.
Because of the ‘see more’ on user posts and lazy loading, ‘select all’ only selects the visible text, meaning it doesn’t select anything the user posted past the ‘see more’, and it will not copy anything prior to the lazy loading point.
Return the FULL conversation (all turns) to the backend conversation file, and maintain lazy loading using another method. Users have a right to their data, and obfuscating a chat file by limiting it to only the most recent posts is not allowing users to export their chats as they wish.
exactly the same problem, my project relies on the previous chats “work” being able to be put in a doc file and fed back in to the new chat. all these NO advanced warning changes are (including noiw limiting how much chat messages we can do, wheras some of us were on “unlimited” packages before is against EU service law.
1. Unilateral Changes to Key Terms are “Unfair”
Under EU law, standard terms that allow a provider to unilaterally alter the characteristics of the product or service without a “valid reason specified in the contract” are considered unfair and are not legally binding on the consumer.
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The Core Rule: A company cannot promise you Service A for €30 a month, and then decide mid-contract to give you Service B or charge you €40, unless the contract laid out exactly how and why that could happen (e.g., inflation indexation) and gave you an out.
State clearly that you are a consumer invoking the EU Unfair Contract Terms Directive (UCTD) or the UK Consumer Rights Act.
complain to
For General Unfair Commercial Practices (UK): File a report through the citizens advice, which forwards reports directly to Trading Standards to investigate companies violating local consumer laws.
or do a search