Hello OpenAI Support,
I am requesting assistance from an OpenAI Support representative regarding my unresolved case 14160475.
I have been trying to resolve a technical issue with my ChatGPT Go account since 26 August 2026. The issue concerns persistent context retention and instruction understanding failures.
I have exchanged approximately 50 emails with Support, submitted a formal complaint and a follow-up, and provided the requested evidence.
The last substantive response from an agent was on 6 October 2026. Since then, I have received no meaningful update.
My subsequent attempts to contact Support have resulted in automated responses stating that the AI assistant cannot retrieve or link to my existing case.
I am not requesting another troubleshooting session. I am asking an OpenAI human support representative to locate my existing case and arrange a technical review.
Could an OpenAI Support representative please help trace this case?
Thank you.